For years, The Garden Inn stood proudly in the heart of Indiana, USA — a 220+ room property known for its friendly staff and homely charm. Guests came for comfort; they stayed for the experience. But behind the scenes, the management team was fighting a silent battle every day — one against outdated technology.
Their old, on-premise PMS had once been dependable, but over time, it became the very thing holding them back. Frequent computer crashes stalled check-ins, missing integrations led to billing errors, and the lack of remote access meant that even a simple update required someone to be physically on-site. As guest expectations rose and operations grew more complex, frustration followed.
Something had to change.
“We realized we were spending more time fixing problems than serving guests,” recalls Andrea, Assistant Desk Manager, Garden Inn. “That’s when we knew it was time to move to the cloud.”
The Breaking Point
Each morning, the front desk team braced themselves for system delays. Check-ins that should have taken less than a minute dragged into five. Manual payment entries left room for error, and resolving chargebacks often meant sifting through stacks of paper files. Managers had no way to monitor performance remotely — they were chained to their desktops.
By 2022, guest satisfaction scores had slipped by 15%, and operational inefficiencies were costing the property an estimated $4,000 per month in lost revenue and staff overtime. The team wanted freedom, speed, and control.
After months of research and demos, The Garden Inn made the leap to Yanolja Cloud Solution’s PMS, — and everything changed.
Objectives
When the transition began, The Garden Inn had three clear goals in mind:
1. Streamline Hotel Operations
Replace the outdated on-premise system with a cloud-based PMS that integrated every daily task — from payments to housekeeping — into one seamless workflow.
2. Increase Efficiency & Reduce Errors
Eliminate manual work, automate OTA virtual card payments, and protect against chargebacks with secure digital ID and signature storage.
3. Grow Direct Bookings
Connect the website, booking engine, and payment gateway to drive more direct reservations and reduce dependency on high-commission OTAs.
Why YCS’ Cloud PMS?
What set our PMS apart wasn’t just the technology — it was the partnership. The Garden Inn team wanted more than a system; they wanted a solution that could evolve with them.
Yanolja Cloud Solution’s Cloud PMS provided:
- A free, integrated payment terminal for frictionless transactions
- Digital signature pad and ID scan integration
- Real-time cloud access from any device
- A unified dashboard for promotions and OTA management
- 24/7 customer support that never leaves a property stranded
“Switching to YCS’ Hotel Cloud PMS System, gave us the flexibility, speed, and control we always needed,” says The Garden Inn Management. “It feels like the entire hotel runs itself now.”
The Results
The impact was immediate — and measurable.
80% Faster Check-Ins
Integrated payments and ID scanning reduced check-in times from five minutes to under one minute, boosting front desk productivity by 70% and cutting average guest wait times by 3–4 minutes.
Seamless Chargeback Protection
Every signed document and ID scan is now securely stored in the cloud. Since switching, The Garden Inn has won 100% of chargeback disputes and reduced payment-related errors by over 90%.
Fully Automated Payments
No more manual OTA card entries. The Hotel Cloud PMS System and channel manager handle it automatically, ensuring no revenue slips through the cracks.
One Dashboard, Endless Possibilities
Marketing and distribution tasks that once took hours now take minutes. Rate updates are synced across five OTAs in real time, reducing overbooking incidents by 95%.
More Direct Bookings, Fewer Fees
With the booking engine and payment gateway connected to their website, The Garden Inn’s direct reservations have grown by 25%, saving roughly $3,000 per month in OTA commissions.
Anytime, Anywhere Access
Whether on-site or off property, managers now track performance, occupancy, and revenue via mobile — providing 100% visibility across all operations in real time.
Hear from The Garden Inn team themselves — how they achieved faster, smarter, and more connected hotel operations with Yanolja Cloud PMS.
The Bottom Line
Today, The Garden Inn’s story is one of transformation. What began as a struggle with outdated systems turned into a blueprint for operational excellence.
- Guest satisfaction improved from 4.1★ to 4.6★ on major OTAs.
- Operational costs dropped by 18% in the first year.
- Monthly revenue rose by 12% due to faster check-ins, fewer errors, and more direct bookings.
Staff spend less time on manual work and more time delighting guests. Processes are faster, smarter, and more transparent. And most importantly, the management team finally has the visibility and control they always wanted.
“The difference is night and day. With YCS’ Cloud PMS, we’re not just managing a hotel — we’re running it with confidence, and Yanolja Cloud Solution’s support is just the cherry on top.”
From the lobby to the back office, every corner of The Garden Inn runs smoother than ever before. The move to the cloud wasn’t just an upgrade — it was the turning point that changed everything.
Want to write your own success story like The Garden Inn?
👉 Talk to our experts today and see how Yanolja Cloud PMS can transform your hotel operations too.