Stacks of paperwork. Manual data entry. Long check-in lines. For Evansville Inn & Suites, these challenges were once part of everyday operations. Located in the heart of Indiana, this independent hospitality property faced the same administrative hurdles that are common across the US market. The reliance on handwritten guest records, physical paperwork, and time-consuming processes slowed both staff and service. To modernize these processes, the property implemented Yanolja Cloud Solution, a comprehensive cloud-based Property Management System (PMS).

The results were immediate and transformative. By digitizing guest intake and centralizing management functions, the property achieved a 60% reduction in check-in times and a marked increase in data accuracy. This case study explores the transition from legacy manual processes to an automated, “one-click” operational model that prioritizes both guest satisfaction and employee productivity.

The Challenge: Navigating the “Paperwork Trap”

Before adopting a digital-first approach, the front desk team at Evansville Inn & Suites operated under a traditional model that was increasingly out of step with modern guest expectations. The primary challenges included:

• Inefficient Data Entry: Every guest’s personal details had to be manually typed into a legacy system or recorded by hand. This was not only time-consuming but also increased the risk of human error in guest folios.
• Front-Desk Congestion: During peak check-in windows, the time required to process paperwork led to lobby queues, creating a stressful first impression for arriving guests.
• Illegible Documentation: Handwritten invoices and guest notes often led to confusion during the billing and checkout process, requiring additional time to rectify discrepancies.

Market research from 2026 highlights that manual ID verification is a leading cause of service friction. Studies show that guest satisfaction scores can drop by nearly 50% if the check-in process exceeds five minutes. For Evansville Inn & Suites, the need to move away from handwriting was a matter of both operational survival and brand reputation.

The Solution: A Unified Cloud Ecosystem

The property selected Yanolja Cloud Solution to replace its manual workflows. The implementation focused on three strategic areas designed to eliminate friction and empower the front desk team:

1. Automated ID Scanning and Data Population

The most significant change was the integration of automated ID scanning. Instead of manually typing name, address, and document numbers, the team can now scan a guest’s identification, allowing the system to auto-populate the profile instantly. This eliminates the “typing gap” and ensures that data is 100% accurate from the moment of arrival.

2. The “One-Click” Centralized Dashboard

Yanolja Cloud Solution provided a high-level overview of the entire property via a single dashboard. Crucial tasks such as night audits, room status updates, and guest assignments were relocated to a central hub, making them accessible with a single click.

3. Professionalized Digital Billing

Handwritten receipts were replaced with standardized, professional digital invoices. This change improved the clarity of financial records and streamlined the end-of-day reconciliation process for the management team.

The Voice of the User

Melissa, a key operator at Evansville Inn & Suites, noted the immediate impact of the transition on the daily workload.

“Since we got this system, everything has been awesome. It’s saved us so much time at the front desk. Now, we just scan the ID, and it goes right into the computer; it’s just a breeze. It’s so easy to use that even when we have new people, I can just show them the dashboard, and they’ve got it. It’s just one click, and you’re there. It makes everything a lot faster, and even the invoices are easier to read.”

Key Outcomes and Market Impact

1. Optimized Personnel Productivity

By eliminating the need to hand-write forms and manually cross-reference paper logs, the team saved approximately four hours of administrative work per day. These hours were redirected toward guest engagement and property maintenance. Industry benchmarks suggest that hotels utilizing automated PMS solutions save up to 40% of their time on back-office administration.

2. Accelerated Guest Throughput

The integration of ID scanning reduced the average “arrival-to-room” time from nearly eight minutes to under two minutes. This aligns with 2026 hospitality trends, where 36% of travelers actively prefer digital-first or contactless check-in experiences.

3. Simplified Onboarding and Training

In an industry characterized by high turnover, the “plug-and-play” nature of the Yanolja Cloud Solution dashboard proved invaluable. New team members could become proficient with the system within hours rather than days, significantly reducing training overheads and operational downtime.

How Yanolja Cloud Solution Fits In

Yanolja Cloud Solution serves as the operational backbone for properties like Evansville Inn & Suites by bridging the gap between legacy hospitality values and modern digital demands. It is designed specifically to address the “human element” of hotel management by removing technical complexity.

The software fits into the hotel’s ecosystem not just as a database, but as an active productivity partner. Its cloud-native architecture allows for real-time updates across all departments, ensuring that the front desk, housekeeping, and management are always synchronized. By providing an interface that Melissa describes as “just one click away,” Yanolja Cloud Solution lowers the barrier to digital adoption, making it the ideal fit for properties that require high-performance technology without the need for a dedicated IT department.

Conclusion

The experience at Evansville Inn & Suites serves as a blueprint for small-to-mid-sized hotels looking to modernize. By adopting Yanolja Cloud Solution, the property effectively removed the “clutter” of manual paperwork and replaced it with an intuitive, automated system. This transition has not only improved the bottom line through enhanced efficiency but has also provided the front desk team with the tools necessary to deliver a superior, modern guest experience.

The year 2018 has been a great year for eZee, filled with exciting new launches and amazing statistics and many interactive events. But now, we have rolled into 2019 and before starting a prolific year, let us draw a picture on everything that we’ve achieved in 2018.

Let’s steal the hard work, happiness, and contentment from 2018 and keep somewhere in between the days of 2019 so that the prosperity of last year gets imprinted on this year

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Surat, April 26: Tapping the potential markets, eZee Technosys is organizing events pan-India and in Indian sub-continent. The aim is to become one of the choicest hospitality solutions provider in the industry. Supported in 50+ languages, eZee’s hospitality solutions are used by 10,000+ happy clients in more than 160 countries.

In the same lines, we present to you recent events held in Nepal and Goa. Here are the highlights:

Event: eZee – Hitech, Nepal

To empower hospitality industry with technology in Nepal, eZee and Hitech Solutions Services Pvt Ltd jointly organized 2 events consecutively on 7th April at Buddha Maya Hotel, Lumbini and on 9th April at Hotel Barahi, Pokhara.
The event explained the role of eZee’s software technology in the hospitality industry and how it can increase the productivity of hotels and overall revenue.

Director of Hitech and eZee Partner – Sanjay Singhania launched eZee’s hospitality solutions for the Nepal hoteliers. He presented how eZee solutions can benefit the industry and what type of hotel operations can be automated using the solutions.

Attending the event eZee’s CEO Aeijaz Sodawala expressed delight over high turnout of hoteliers and a positive response for adopting eZee’s technology for their hotel automation processes.

More than 150 hoteliers took the benefit of these power-packed sessions. The events culminated with casual interaction, exchange of thoughts between hoteliers, eZee and Hitech.

Event: eZee – Airpay, Goa

In collaboration with Airpay, a famous payment gateway company, eZee organized the event on March 21. The hoteliers had a good time learning how technology can help in their business growth.

Regional Manager – eZee Goa, Niral Ramani put forth a presentation on the topic: How technology can help hoteliers increase business.

Airpay’s AGM Niket Mishra expressed substantial points on how digital payments boost the hoteliers’ businesses.

eZee’s CEO Aeijaz Sodawala interacted with the hoteliers and encouraged them to share their experiences.

The Fortune Hotel Group’s Managing Director – Joseph Britto took the stage for a panel discussion and explained the use of PMS, booking engine, channel manager and benefits of it in a hotelier’s life. He put forth some mind-boggling examples and convincing answers for embracing technology.

On the other hand, Co-Founder and COO of ROADHOUSE HOSTELS Rajesh Borah praised eZee’s solution and services. Watch the testimonial here:

The event was highly engaging as many active hoteliers shared their valuable experiences.

In short, we came to know our users’ perspectives which were majorly positive. In total 50 hoteliers attended the event and benefited from a power-packed interaction. Finally, with a dinner and cocktail, the chapter of eZee-Airpay event was graciously wrapped up.

We thank hoteliers for their active participation and making both the events in Nepal and Goa a huge success. More events are planned across the globe to build a strong rapport and develop goodwill among hoteliers.

Remain in contact with us to be updated on such events.

As promised eZee NextGen 7.0 is coming soon at your desk with eye-catching enhancements post a major facelift. You’ll find a completely revamped look and feel of the user interface, giving you the best of both worlds. In this version, our developers have been accommodative of the fact that technical soundness of product is maintained along with the addition of cool accent and flexibility of use.

eZee NextGen products comprise of eZee FrontDesk on-premise hotel management software and eZee BurrP! restaurant POS software. Notably, after going through vigorous brainstorming sessions and planning, we’re coming up with what’s said to be a brand new and remodeled side of our on-premise software. Dedicated efforts, months of planning, and testing were put into it to ensure that that the system is flawless and ready to take on the market.

To enlist some of eZee NextGen 7.0 features:

• Menu Panel

To keep up with widescreen monitors, the Menu Panel will be moved from being at the top navigation bar to the sidebar, letting you use the full width of the screen with ease of accessibility for menu options on the side.

• Trending Design

By implementing the recent designing trends, we have tried to change the look and feel of the software – like enhancing color effects, softening of edges so that it is pleasing to the eyes and comfortable to use.

What’s new in eZee FrontDesk 7.0?

• • 30% Improvement in Performance

Necessary optimization has improved the system’s performance by a whooping 30%. The major part we worked on is operational views in the system as well room operation screen.

• • Universal Search

You’ll now be able to search for data stored on different pages for varied operation using the universal search feature from the main screen itself. Search for anything from wherever you are, and there; you’ll get it!

What’s new in eZee BurrP! 7.0?

• • Full screen UI

Included in eZee NextGen 7.0 on popular demand, you’ll get to use eZee BurrP! in full-screen mode to let you enjoy the features to its fullest.

• • Flexible accessibility

You’ll be able to flexibly access the system, making it easy for you to handle your restaurant operations in a simplified manner.

Having a wide customer base of more than 5000 clients, eZee NextGen has been accepted and acclaimed largely ever since their inception. Said to be eZee’s pioneer product, eZee FrontDesk has come a long way with constant innovations, enhancements, and third-party integrations.

All in all, we have worked to bring User Interface (UI) towards a memorable User Experience (UX).

Don Norman, the inventor of the term “User Experience” Former Vice-President of the Advanced Technology group at Apple, formally defined UX as,

Users experience encompasses all aspects of end user’s interaction with the company, its services, and its products.

To know more about eZee NextGen 7.0, get in touch with our sales team.

For sneak peek into our events and news:

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How to sum up 2017?

2017 has been an exciting year for us with new technologies and innovations, incredible events, festival celebrations and much more. From 6000 to 10,000 active users till date, from product innovations to winning awards, it was an incredible year.

By the way, thank you for being a part of it.
As the year has ended, now is a great opportunity to look back at everything we did in 2017, as we prepare for even bigger accomplishments in 2018.

Here are the highlights from 2017, get ready with your popcorns!

What a thrilling year 2017 was!
We can’t believe we managed to achieve so much in just one year. And the best part is that we had so much fun doing it. As we begin in a new year, we’ve resolved to continue innovations and improved technologies for you. To benefit
you, we have a huge roadmap full of exciting features, digitized solutions and more surprises in store.

2018, here we come!

For sneak peek into our events and news:

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Amidst his busy work schedules and hectic life, Aeijaz took out some time to tell us about his future plans and agendas for eZee. He speaks on how his journey has been so far as eZee’s CEO, how he intends to move ahead with the whole team. Besides that, he also speaks on employee engagement and business expansion.

How has your journey been so far, as eZee’s CEO?

[Aeijaz] I’ve been a part of eZee since last 8 years. Starting from a support executive to operations head of Malaysia office and to the CEO; the journey has been exciting and challenging. Since taking over as eZee’s CEO, I am actively taking more responsibilities and concentrating on understanding the basics, rather than arranging closed door meetings. I have been trying to learn about the team’s thought process and customers’ expectations with an intent to align both.

I haven’t been to any trade event, exhibition, seminars or got involved in much of the sales activities in the past year; but I’ve tried to be a part of each operation going on in the organization.

It isn’t that complex, if you stick to fundamental things and put your maximum bandwidth in the right place. eZee stands strong on three of its pillars: clients, partners and team members. And at the end of the day, solving their problems is a big joy knowing that I am able to keep all of them content and happy.

How do you boost your team’s morale?

[Aeijaz] Encouraging all the team members for their active participation in business endeavor is primary objective of the company. Since the beginning, we have maintained an organizational transparency such that every team member feels free to share his thoughts and ideas.

The department heads create an active synergy by working closely and sharing same space with their team. Regular and fair performance evaluations are done acknowledging their involvement and efficiency. Around 70 team members in various departments were recruited in the past one year. We have several engagement programs like Employee Referral Program and even Innovation Reward Program, encouraging the team members in giving their best to the organization.

Moreover, apart from professional sharing at workplace, we make sure that all employees participate in extra-curricular activities like picnic and sports leaving aside professional barriers.

What is your core strategy for 2017?

[Aeijaz] One of the strategies for 2017, is to ensure customer delight. Rather than spending high on marketing to acquire customers, we plan to spend on customer satisfaction attracting more of referral business. We want to hear a ‘WOW’ from every customer that enrolls with us. That is why, we are spending huge in terms of support and technical manpower which will eventually delight our customers. Before we ensure that we have a strong support team ready to give exceptional support services, we won’t go for higher customer acquisitions.

With this, we have started working on the next round of advancement, improving the user interface of our products and making them the most adaptable and flexible. Rather than adding features which are useful to limited customers, we want to majorly focus on our existing customer base, making their experience better with us.

What are your major challenges at this point?

[Aeijaz] Each business has its own set of challenges while moving ahead in the industry. Gaining pace in expansion, we are adding huge customers, and also doing massive recruitment. As Surat city is not a IT hub, availability of relevant experienced staff is scarce. The biggest challenge lies in getting people prepared and ready to provide excellent support and services to clients. Other thing is to make the team members know how to empathize with clients, understand their background along with regional level policies and requirements. Once we furnish new team members with case studies, knowledge banks and provide overall training; only then, we can expect to get positive reviews from all our clients and partners.

How does eZee stand-out from other competitors?

[Aeijaz] Since its inception, eZee has catered to the needs of all kinds of establishments in the hospitality industry. Be it a budget hotel, luxury hotel, chain of hotels, stand-alone restaurants, bakeries, cafes, or chain of restaurants; eZee has maintained a niche position in providing a suite of integrated hospitality solutions which are developed taking into consideration the minutest operations of hotel and restaurant management. The launch of our cloud technology platform – eZee Ultimate demonstrates the same. With no investment and no contracts; this platform will enable hoteliers to take complete advantage of prevailing technology.

We nurture a professional team of more than 150 members including developers, support, deployment, marketing, sales, accounts, customer relationship, etc who are poised to provide users with excellent services. We carry a bundle of varied levels of clientele from South Asia, Africa, Americas, Australia, Gulf countries, Europe, etc. With that, we also have a strong channel partner network offering our products and services in all corners of the world.

What do you have to offer for smaller hotels?

[Aeijaz] We provide solutions for all class of hoteliers. But, for small and mid-sized hotels, we launched eZee Ultimate, a complete hospitality technology platform available at no cost, with an aim to equip them with latest technology and helping them establish their brand name in the market. Harnessing a decade of power packed know-how, eZee’s solutions are seamlessly integrated which consists of several interfaces providing basic as well as ancillary services at very competitive rates to hoteliers. The clientele base of eZee includes a big list of small and mid-sized hotels which form a solid base making eZee a prominent game changer in hospitality industry.

When did you realize that eZee should offer no investment plan called eZee Ultimate?

[Aeijaz] Understanding hospitality market scenarios and unique requirements of the industry, eZee has always been a forerunner in offering the most reliable and efficient hospitality solutions. Over the years, we perceived the need for technology in the industry, especially for small and mid-sized hoteliers. Limitations in infrastructure and financial aspects have always kept them from investing in technology until now.

On that basis, we contemplated and put forth eZee Ultimate – a range of technology platform available at no investment and no subscription fees. With time, eZee Ultimate has been established in almost all hotel segments; and we intend to spread it far and wide empowering hoteliers extensively.

What are the benefits of eZee Ultimate for hotels?

[Aeijaz] The major benefit which eZee Ultimate renders is; absolutely no investment and no lock-in contract for a suite of integrated solutions. Hotelier pays a minimal amount only for the confirmed online bookings he gets, a compelling transaction based model of business. Hotelier can manage his daily operations and inventory distribution from a single dashboard and eventually he won’t have to deal with multiple vendors to manage different systems. Instead, in eZee Ultimate, he will get all the solutions under one roof. Not all companies provide all-in-one solutions for hotel management. We’re also offering free hotel website in eZee Ultimate and it plays a major role in increasing direct bookings of a hotel.

Do you find opportunity in hotel solution apps?

[Aeijaz] Considering the ever-evolving demands of smart phone engagements and their usage, a space has opened up for creating mobile apps which are handy and can be operated from any place and at anytime. Just recently we launched eZee Absolute App, the simplest PMS app and eZee Centrix channel manager app to allow hoteliers to track hotel happenings on the go. These apps will give them access to hotel management system, manage inventory distribution and rate updates from their smart phones respectively. We also have digital restaurant menu apps – eZee iMenu and eZee eMenu, available for Android and iOS.

Besides this, we have Appytect used by a hotelier to build their hotel mobile app. We are also planning to come up with an app to manage mini-bar and house-keeping operations in near future.

What are your comments on partner network and business expansion?

[Aeijaz] Partners are integral part of our business and they are in eZee’s business endeavor since its very beginning. Our partners create and develop business in their regional off-shores. We have covered several regions up till now and many are yet to be conquered.

So, for business expansion of our network; we did our first angel investment in a start-up – Travinns Technology LLC, a Bangalore based hospitality revenue management firm. Further, eZee plans to expand on global level developing alike partnership with similar hospitality and revenue generating firms.

Nurturing our global business partnership, we offer them business insights, newsletters, advertising, promotions through exhibitions and personnel assistance flying from head quarters at Surat.

How is eZee getting armed with future plans?

[Aeijaz] We are a bootstrapped and profiting IT company. We have a clear idea on where we want our product offerings to go. In the coming future, we will produce less, but whatever we produce, we want to give a remarkable factor to it. Right now, we are just concentrating of better customer experience and top notch support. The rest we believe, will fall in place automatically. Besides this, we plan to release a cloud restaurant POS system – eZee Optimus in some time to facilitate restaurateurs with the benefits of cloud technology and simplified operations.

We have instated a new team for outbound sales; focusing on the aspect of canvassing campaigns, thereby reaching out to the hoteliers in the comfort of their own offices to explain the benefits and importance of emerging technology for their business. Unlike our inbound sales-force, this team will majorly concentrate on widening eZee’s reach across Indian sub-continent entrusting hoteliers with technology.

eZee has advanced exponentially since Aeijaz took over as the CEO. Myriad of partnerships, growth in infrastructure and team size, and an impressive enhancement in customer services – 2016 brought around a noteworthy year for eZee.

Aeijaz has been a instrumental part of eZee’s growth trajectory over the years. A strategic leader, he was appointed as eZee’s CEO in November 2015. He is acquainted with the know-hows of the hospitality industry and intends to walk progressively with the whole team and establish a firm presence of eZee in the industry.