‘Nestled in the heart of Virginia, Brentwood Inn & Suites enjoys a prime spot just minutes from the region’s top attractions. Its convenient location offers the perfect blend of small-town charm and easy access to vibrant cultural, dining, and business hubs.
The exterior-corridor property features 45 clean, comfortable rooms—some with spa baths—equipped with premium amenities. As part of a growing chain of properties, Brentwood Inn & Suites faced challenges in managing multiple hotels without a unified system and struggled to track performance. With nearly 30% of bookings coming through OTAs and frequent reservation errors at the front desk (averaging to 15%). The team needed the best hotel solution that could reduce inefficiencies, increase direct bookings, cut costs, and improve control across locations. By adopting Yanolja Cloud Solution, they gained real-time oversight, streamlined operations, and ensured every property receives consistent, 24/7 support.
Why Did They Switch?
Before Yanolja Cloud Solution, nearly 30% of bookings came from OTAs, reservation errors averaged around 15%, and front-desk staff spent up to 10 extra minutes per check-in. The group was facing rising costs, inefficiencies, and limited visibility across properties. We provided a centralized platform to track performance in real time, onboard new properties efficiently, with 24/7 assistance.
Integrated payment processing and ID scanning reduced check-in/check-out time was by 65%; while managers saved more than 20 hours per month by consolidating reporting into one dashboard.
Objectives
Brentwood Inn & Suites had 3 primary objectives: Unify property management, distribution, and booking processes across the franchise to improve operational efficiency, maximize online visibility, and deliver a consistent guest experience.
Centralized Property Management: Manage reservations, front desk tasks, housekeeping, and performance tracking for every property from one PMS, ensuring accuracy and real-time oversight.
Optimised Distribution: Keep rates and availability synchronized across all OTAs and sales channels with the channel manager, reducing overbookings and maximizing visibility.
Direct Booking Growth: Use the booking engine to convert website visitors into guests, increasing commission-free reservations, reducing OTA dependency and strengthening the brand’s direct sales channel.
“We can now manage every property in our franchise from a single dashboard, track performance instantly, and know that our team has 24/7 support whenever it’s needed. It has completely changed how we operate,” – Sunil Patel, Owner, Brentwood Inn & Suites.
Why Yanolja Cloud Solution?
During their research process, Sunil Patel evaluated YCS’ product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Yanolja Cloud Solution was the Best Hotel solution that met all their objectives.
Owner Sunil Patel said, about their decision: “With the PMS, channel manager, and booking engine working together, we’ve simplified our operations, increased direct bookings, and improved our response to guest feedback across every property.”
Results
By implementing our PMS, channel manager, and booking engine, Brentwood Inn & Suites gained full operational oversight, improved booking performance, and ensured every property in the franchise received consistent support and guest engagement.
Improved Operational Efficiency: Centralized PMS allowed managers to oversee reservations, housekeeping, and performance across all properties in real time, reducing manual work and errors. Reservation errors were reduced by 82% (from 15% down to just 3%), while integrated payment and ID scanning cut check-in/check-out processing time by 65%.
Higher Booking Conversions: The booking engine increased direct reservations through the brand’s central website, lowering reliance on OTAs and saving on commission costs. Direct booking share improved to 30% of total reservations, while OTA dependency was reduced—helping save an estimated $4,500 per month in commission fees.
Enhanced Guest Experience: 24/7 support and active reputation management helped properties respond faster to guest feedback, boosting satisfaction and online ratings. Average response time to guest feedback was cut from 24 hours to 4 hours, while guest satisfaction scores improved steadily, moving review ratings closer to 4.5 stars.
The Bottom Line
At the end of the day, Brentwood Inn & Suites has made life a whole lot easier with Yanolja Cloud. The team spends less time on headaches like booking errors and check-in delays, and more time focusing on guests. With smoother operations and more direct bookings rolling in, the properties are running better than ever. It’s a win for both staff and visitors.
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