Nestled in Ladakh’s breathtaking yet extreme conditions, Hotel Stone Hedge stands as a beacon of hospitality excellence. With over 15 rooms and suites, this premier property has established itself as a haven for travelers seeking comfort and luxury in the heart of the Himalayas. However, behind the scenes, the hotel faced significant operational challenges that threatened to undermine its reputation. This case study delves into how Hotel Stone Hedge overcame these hurdles with the help of Yanolja Cloud Solution technology solutions, transforming its operations and cementing its position as a leader in the region’s hospitality industry.

Why it matters: It was a busy summer season when Hotel Stone Hedge faced a series of unfortunate events. A group of guests arrived, only to find their bookings misplaced due to manual errors. Another guest complained about delayed responses to their queries, while the hotel’s management struggled to keep track of bookings and cancellations.

Mr. Stanzin, the hotel’s visionary leader, realized that these incidents were not isolated and decided to investigate further.

Their Core Objectives:

Mr. Stanzin uncovered a multitude of operational challenges that were hindering the hotel’s efficiency and guest satisfaction. These challenges included:

• Manual Booking Management: The hotel’s dependency on manual processes for managing bookings led to a plethora of issues. Bookings were frequently misplaced, leading to lost revenue and dissatisfied guests. The lack of automation also resulted in inefficient room allocation, further exacerbating the problem.
• Lack of Real-Time Updates: The absence of automated updates on room availability led to overbookings and last-minute cancellations, causing inconvenience to guests and loss of revenue for the hotel. This also resulted in inefficient room utilization, with some rooms remaining unoccupied despite being available.
• Data Security Risks: The hotel’s lack of encryption and secure protocols put sensitive guest information at risk, including personal details and payment information. This vulnerability threatened the hotel’s reputation and guest trust.

Stanzin Namgail said that Extremely satisfied and would recommend eZee Absolute to all hoteliers:

“I am extremely pleased with the customer service provided by Yanolja Cloud Solution. The night audit and other reports are incredibly helpful, and my experience using their solutions has been positive. I wholeheartedly recommend it to all my fellow hoteliers.”

The Selection Process

During their research process, Stanzin Namgail also researched STAAH, HotelBeds, and ultimately decided Yanolja was the best fit for them.

Owner Stanzin Namgail said, about their decision: “After an extensive search, we at Hotel Stone Hedge were overwhelmed by the sheer number of hotel management systems out there. No matter how hard we tried, none of them felt like the right fit. But then we came across Yanolja Cloud Solution — and from that moment on, there was no looking back.”

The Results: 

After an extensive search, Hotel Stone Hedge found itself overwhelmed by the numerous hotel management systems available. Despite their best efforts, they struggled to find the perfect fit. However, their perseverance paid off when they stumbled upon Yanolja Cloud Solution and since then there has been no looking back.

• To their delight, the Yanolja Cloud Solution solution exceeded their expectations. It seamlessly integrated with its existing infrastructure, providing a robust and automated booking management system through eZee Absolute, their comprehensive hotel PMS. This enabled accurate and real-time room availability, ensuring that guests could easily book their preferred rooms. The system also facilitated streamlined communication channels with 24/7 live support, allowing the hotel to respond promptly to guest queries and concerns.
• eZee Absolute’s advanced features, including group booking management, mobile application, WhatsApp integration, and extensive reporting, further enhanced the hotel’s operational efficiency. The system’s advanced data encryption and secure protocols safeguarded sensitive guest information, while comprehensive reporting and analytics provided actionable insights for informed decision-making.

Conclusion

With Yanolja Cloud Solution and eZee Absolute, Hotel Stone Hedge finally found the solution they had been searching for, leading to a significant transformation in their hotel management and guest satisfaction. The hotel was able to streamline its operations, enhance guest experience, and increase revenue, making it a true success story in the hospitality industry.

Surat, Gujarat, 30 September 2024

Yanolja Cloud Solution, a global leader in hospitality technology, has relocated to a new office in Junomoneta Tower, Surat, Gujarat, on September 30, 2024. This relocation marks a significant milestone for the company as it continues to expand its presence and innovate in the fast-evolving hospitality industry.

Empowering Global Hospitality with a New Vision

As Yanolja Cloud Solution continues to redefine hospitality management with comprehensive cloud-based solutions this move aligns with its ambitious growth strategy and commitment to delivering top-tier solutions worldwide. The new facility will allow for enhanced collaboration, innovation, and efficiency, further enabling the company to empower hotels, resorts, and other accommodation providers with the tools they need to optimize operations, maximize profitability, and deliver exceptional guest experiences.

“At Yanolja Cloud Solution, we are redefining hospitality management with comprehensive cloud-based solutions that optimize efficiency, maximize profitability, and deliver superior guest experiences worldwide,” said Aeijaz Sodawala, CEO of Yanolja Cloud Solution. “Our new office represents a leap forward in our mission to support the digital transformation of the hospitality industry, and we are thrilled to expand our capabilities in this new space.”

Enhanced Client Experience and Innovation

The modern office space in Junomoneta Tower is designed to support Yanolja Cloud Solution’s expanding team of 430 professionals globally and enable cutting-edge collaboration. With a focus on innovation, the office features world-class facilities that will allow the company to continue driving forward-thinking solutions and delivering exceptional services to its customers.. This upgrade ensures that Yanolja Cloud Solution  can better serve its global client base with faster response times, improved service quality, and enhanced scalability.

Yanolja Cloud Solution’s cutting-edge cloud-based solutions are already trusted by over 33,000 clients in more than 170 countries. With this relocation, the company is well-positioned to extend its leadership in the hospitality technology space and continue setting new standards for excellence.

A Boost to Surat’s Growth Story

Yanolja Cloud Solution’s relocation to JunoMoneta Tower in Surat represents not only the company’s growth but also Surat’s emergence as a key player in India’s IT sector. Traditionally known for its diamond and textile industries, Surat is now gaining recognition as a center for technological innovation and digital transformation. By establishing its new headquarters in the city, Yanolja Cloud Solution aims to foster local talent and contribute to Surat’s evolution into a dynamic hub for global tech companies.

About Yanolja Cloud Solution:

Yanolja Cloud Solution, one of the few hospitality technology providers worldwide develops and offers end-to-end hotel and restaurant solutions. Acquired by Yanolja Group – the travel tech unicorn of South Korea leverages its hospitality industry beginnings, along with its growing portfolio of member companies such as Yanolja Cloud Solution, formerly known as eZee Technosys, Go Global Travel, and SanhaIT, to create technology solutions that make it easier for properties to transform their business and delight their guests. Today, Yanolja Cloud Solution is India’s largest hotel technology provider and a leading global cloud hotel solution provider, further solidified by thousands of clients, resellers, and local presence in countries across the globe. For more details, visit our corporate website today.

For more information, visit www.yanoljacloudsolution.com.

Every milestone is the first step to achieve greater success. With the same spirit, 2021 is going to be a new wave of achievement for eZee as it becomes a Booking.com Premier Connectivity Partner for the second consecutive year. 

Booking.com is one of the world’s leading digital travel companies. Every year the company recognizes its connectivity partners under the ‘Premier’ tier. eZee, over the past few years, has continued to meet all their goals and once again been rewarded with the badge.

eZee has been closely working with Booking.com to offer its customers complete and efficient services. It has always considered the industry’s slightest needs and fulfilled them with their cutting-edge technology solutions. 

On this note, Anuja Bhosle, Connectivity Business Partner Manager at Booking.com stated, “eZee has consistently exceeded the expectations of our Partner Program and has been one of our top connectivity partners. They are quality-driven and have great customer and support services. The entire team of eZee has been actively working towards achieving and maintaining our Partner Program goals for both technical and commercial pillars.”

eZee’s recent alliance with Yanolja, the #1 cloud-based hospitality solutions provider in South Korea, has solidified its technologies even more with its upcoming introduction of the Y FLUX solution. This has not only made eZee to the Premier tier but has also aced its performance in major categories like product quality, business value, property performance, and engagement.

Excited about this accomplishment, Harshdeep Khatri, the Chief Technology Officer at eZee expressed, “It marks a delightful moment for us to be honored as the Premier Partner for 2021. This gives us a positive strength to work even harder and deliver the best technology solutions to the industry. Being recognized for the second time in a row throws light on the hard work our team gives to bring in such power-packed recognitions. I thank each one’s contribution to have us awarded with this excellent honor.”

eZee consistently focuses to recognise the different needs of its customers and has always put forth the best through its innovations. The new partnership leverage between eZee and Booking.com will bring higher opportunities for properties using their services and new ways to attract bookings. The company’s ingrained expertise in the hospitality industry has helped them establish their presence across the globe to become the clear #1 cloud-based solution provider within the next two years.

Founded in 2014, HotelOnline is a leading e-commerce and digital marketing enabler for hotels in Africa. More than 5000 accommodation providers and F&B business owners across 22 African countries have witnessed an increase in their revenue as well as an improvement in their customer experience with HotelOnline’s innovative technology-driven solutions.

This collaboration between HotelOnline and eZee will empower HotelOnline’s customers to have access to a wider spectrum of hotel and restaurant management solutions, now inclusive of eZee’s end-to-end hotel technology suite; which will further be a significant stepping stone towards the digitalization of the African hospitality industry. The industry will be able to leverage the benefits of eZee’s comprehensive and cutting edge technology solutions coupled with HotelOnline’s expertise in the domain.

Commenting on this paramount milestone, Endre Opdal, CEO of HotelOnline shared, “HotelOnline has been founded with an aim to transform and digitalize the growing African hospitality market. Owing to the expanding tourism industry in Africa, it is going to be imperative for hotels to adopt technology. eZee’s seamlessly integrated technology suite encompasses all the aspects of hotel management, and would be the best fit for the industry right now. We’re sure, this partnership will transform the face of the industry in Africa.”

African tourism has gradually developed into being the second-fastest growing tourism industry after Asia-Pacific, attracting an increased level of interests and investments. Although the industry has witnessed a downfall due to the COVID19 pandemic, eZee and HotelOnline continue to remain optimistic and believe that with proper strategic planning and proactive technology adoption, the industry will be able to make a strong rebound as the market recovers.

Aeijaz Sodawala, CEO of eZee Technosys expressed, ”We share this mission with HotelOnline of empowering hospitality businesses and encouraging digitalization. That motivated us to choose HotelOnline as our partner to contribute to the growth of African hospitality. eZee has been constantly adding innovations to its products to solve the challenges and inefficiencies faced by hotels before, during, and after COVID19, and we’re sure that it would be the driving force behind bringing the industry back to normal. ”

eZee has extended helping hands to the entire hospitality industry during these difficult times through relevant product enhancements and workshops. Their firm persistence of offering top-rated solutions and services have established them as industry leaders. Now, the company is geared up to expand its horizon of technology worldwide through similar collaborations across the globe.

Summary: In the beginning of September 2019, a monumental news enveloped the eZee HQ and the entire hospitality industry. Yanolja, South Korea’s No.1 OTA and hotel PMS vendor acquired a stake in eZee. Both the organizations will be providing fully automated hotel technology to the industry; which will be powered by IoT, blockchain and AI.  

Surat and South Korea, September 20th, 2019:

Yanolja, a global hotel and travel technology group and leisure platform company based in Seoul, South Korea has been in the industry since 2005. Offering No. 1 accommodation booking service, and involved in hotel supplies and remodeling, Yanolja’s hotel technology has been currently serving 8000+ properties across Korea. 

eZee with their all-in-one hotel and restaurant solution, cater to over 13000 customers in 160+ countries worldwide. Based in Surat, India since 2006, eZee have been adept in keeping their solutions up-to-date with the latest technology. 

Yanolja had been wishing to expand their business beyond their home country. By acquiring eZee, they have carved a path towards improved technology and expansion to untouched markets; especially APAC region.

What this means for our (eZee’s) employees, clients and resellers?

Both the companies will come together to develop and provide a completely automated hotel technology and bring around a breakthrough in the industry. 

eZee’s expertise in providing cutting-edge solutions to the industry will combine with Yanolja’s proficiency in business development and contemporary products. The industry will witness a turning point in the hotel technology which will not only elevate the guest experience but also cut down the hotel’s operational costs. 

The acquisition will affect our clients and resellers in the following ways:

For our employees: For the eZee team members, this acquisition will bring along an opportunity to work on the latest technology viz. blockchain, IoT and AI. They will collaborate with the industry’s best minds to strategize product innovations and business development. 

For our clients and the hotel industry: Our clients and the entire hotel industry will benefit immensely by using the state-of-the-art technology at their premises, automate their operations completely and reduce their operational costs. This will also lead to happier guests. 

For our resellers: This acquisition will provide a leverage to our resellers through an international platform with industry influencers. eZee’s amplified brand recognition, backed by Yanolja will assist our resellers to sell more and latest products in their regions. 

Adding to this, Yanolja has been endorsed by Singaporean sovereign wealth fund GIC Pte. and world’s leading provider of online travel Booking Holdings, which will give eZee the essential guidance and scope to expand. 

How did this come into the picture: The History

A company started by 2 computer graduate students in a tier-2 city of India, eZee has today proved to be an inspiration for many entrepreneurs and start-ups alike to achieve international recognition and the right platform to showcase their efforts. 

Having been in the industry since last 13 years, eZee have grown steadily by penetrating new markets and segments, enrolling resellers in different regions, establishing relationships with leading OTAs and hotel tech companies along with building online reputation. 

Today, eZee is the No. 2 hotel PMS company in the world, followed by Oracle Hospitality. 

What made Yanolja our right partner? 

Yanolja, who are also the creators of South Korea’s most popular hotel app have their core business areas into providing No.1 accommodation booking service (OTA), and even into hotel construction and publications. 

On the other hand, Yanolja also owns and manages 7 hotel chains in South Korea which gives them the essential exposure towards hotel management practices.  

And eZee had its reasons to go ahead with this transaction:

• Alike visions: eZee had a vision to become the No. 1 hospitality technology company in the world. Yanolja is the No. 1 travel and hotel technology company in South Korea, with an immediate focus to be No. 1 in APAC region. Their capital, experience, and support by industry leaders would be an ideal match to achieve eZee’s vision. 
• Expansion to new markets: Yanolja announced an investment in ZEN Rooms, South-east Asia’s expanding budget hotel chain. With Yanolja active in APAC region, eZee will be able to broaden its business to Yanolja-powered hotels and in new markets.
• Opportunity to work on future technology: Since Yanolja already develops solutions based on latest technology, eZee will get an advantage to work on such future technology, which will eventually give them a better edge over the competition.
• Right guidance and insights to grow: eZee will get valuable insights into hotel operations and market trends. An experienced team will guide and support them in business growth. 
• Magnified brand recognition: Yanolja’s brand value and connections to industry leaders will give a boost to eZee’s brand. This will help them onboard higher number of resellers and customers. 

eZee’s existing presence in the APAC region through customers, reseller network and regional office also gave a nudge to Yanolja’s decision. 

What should you look forward to post this announcement?

Kim Jong Yoon, CEO of Online Business at Yanolja will attend APAC Digital Leaders Summit, ITB Asia, and AWS re: Invent, to make a presentation about the fully-automated hotel management platform based on IoT, AI and blockchain technologies. 

In particular, Yanolja will officially announce the global launch of a new hotel automation solution at ITB Asia, the largest annual travel convention which will take place during October 16 to 18 at the Sands Expo and Convention Centre, Marina Bay Sands, Singapore.

Needless to say, the entire industry is about to grow up a notch with these advancements.

eZee is extremely grateful to all its customers, resellers, employees and everyone who were a part of this journey. Their constant support is what has made them reach this pinnacle of their successful business journey.

This December, we had our 13th birthday and that makes us nostalgic about how a two men attic has now become a bandwagon of more than 200 teammates. For many, 13 is just a two-digit number, but for us, it has been a journey of building something big, beautiful and exciting. Over the years, it has been the voyage of imparting profound legacy and long-lasting integrity.  

Coming to such an eventful milestone, we’re very rejoiced to acknowledge the stretch and strength of our partner network. Today, we have more than 200 partners across the world and collectively we have reached to more than 13000 hospitality professionals worldwide.

To keep all of this so glorious and grand, we now have more than 200 teammates working behind the veil. It is due to the joint efforts of the entire pack, that we were able to launch two new groundbreaking software and phenomenal product updates last year.

All of this delights us of course, but what is even more exhilarating is our users’ belief in us. Their undying faith has made us extend all our limits and played a big part in making us one of the best.

In the entire course of knowing and understanding the treads and trends of the hospitality industry, today we could not have been more dignified to develop a lineage of 10+ powerful hospitality software.

We are proud to home software that extensively assist the hospitality industry at every length and foot. In the meantime, we also extended our expertise to 100s of hospitality professionals with help of interactive events and expos.

Putting 2018 into a nutshell, we would not be mistaken if we say that we have had a terrific year. We’ve been on a journey that only went uphill.

This not only gave us a wider recognition, but also a clearer vision.

On the closing note, we would like to be thankful to your persistent presence by our side.

In the coming year, we aspire to achieve bigger and become better. For which, we would love to have your hand behind our back.

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Do you know what is the most loved sport in Asia? It is CRICKET.

It is the game that was originated in Europe, personified by Britishers and worshipped by the Asians and when it comes to eZeeites, the passion remains unaltered. Which is why, every year, this time, we organize eZee Premier League, popularly known as EPL.

It is an internal cricket tournament held every December, bringing together all of the enthusiastic eZeeites to play and make merry.

This year, it was no different. We had our first EPL match on 8th December. It was the day when all the gentlemen roared on the field and the ladies were on bleachers, cheering their favorite teams. There were total 8 teams that competed among themselves.

The batsmen battled, the bowlers armed against them and everybody put in their tooth and nail to win the game.

In the end, Master Batters won the game of grit and the game of hearts.

But this was not the end, because the women still had to show their speed and skills. The women’s match took place on 14th of December, the day when the gentlemen took the benches and women howled on the ground. The entire air was filled with fierce feminism. There were 2 teams of women that rivaled for the trophy.

In the end, the ‘Queen of boundaries’ claimed the victory. The entire air was soiled with shien and sportsmanship and the eZee boys could not hold themselves back and chipped in for the second fiery fun match.

But you see, all is well when the end’s well. The champions got their trophy and counters got their part in the game. Later, everyone indulged in eZee’s anniversary celebration with all the fun and glee.

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It is often said that “all work and no play, makes Jack a dull boy”. But we ain’t Jack, we are eZee and we take fun seriously so, we always manage to have our sweet time to loosen up every once in a while to boost our mastery and efficiency. This can be considered as a secret of our work ethos. This time we went to Pluz Resort for our two-day picnic where we also had our Annual General Meeting.

Work hard to enjoy the leisure;
Play harder at leisure to shine through at your work later

The breeze of a pleasant eZeeness flew through the window panes of all those three buses in which the entire eZee clan had departed on 23rd June from Surat HQ with the playful reciprocation of the thoughts among one another. This breeze of zesty time-out broke the office paradigms and brought all the eZee employees into an everlasting friendly spirit which made this picnic a much celebrated time.

We had archived our Annual General Meeting along with the picnic this time, which added a new glint to the trip. It was overwhelming to have our prime partner, Mr. Imtiyaz Adamjee, the owner and founder of Hifin Technosys, Kenya. He accompanied us as the chief guest of the meeting.

He celebrated eZee’s prosperity along with us and was equally nostalgic about his journey with the company. His words somehow filled us with a great excitement and we dashed forward gleefully to the rest of the day.

Later to the AGM, we had an intriguing pool party along with rain dance where we had set our spirits waving to the played tracks but, the party had just started then and the clan danced their feet out in the DJ night later to that. This party was then extended to Shaam-e-Ghazal where the poets amongst us poured their hearts out. That day was indeed exhilarating!

On the next day, we started fresh with Yoga and later played exciting games, followed by a photo session. Then we happily ended our trip with the certificate distribution to Workaholics and team members with regular attendance and an amazing lunch gathering.

During all this time while we were busy having fun, the support team kept up the integrity of the promise of round the clock running support to the clients and the partners by working on their respective shifts.
Joy, togetherness, rejuvenation, and thrill – the trip had everything that was anticipated and the memory of the fun times during the picnic will always be celebrated.

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We’re delighted to announce our 12th anniversary this month – ‘A celebration of innovation and excellence’.

Set up in 2005 as a small firm looking to cater hotels and restaurants through on-premise solutions, we’ve come a long way now. This marks as a significant milestone for us, owing to more than 10000 happy clients in our kitty in more than 160 countries across the world. Not just that, but these 12 years have witnessed us setting up regional offices in Malaysia, Goa, Madhya Pradesh and Indonesia; as well as establish a well-strung distributor network worldwide.

This occasion was celebrated along with the two-day event of eZee Premier League (EPL 2017-18) – a sporty escape from the routine life.

The EPL was scheduled on 16th and 23rd of December. On the chilly winter mornings, the players were all set to fire up the ground with their athletic energy. Teams were decided, matches were scheduled, and the audience were all ready to cheer up the players.

The event started with the National Anthem followed by the men’s qualifying matches on 16th December. Winning teams Smashing Sunrisers, Dashing Daredevils, Roaring Lions and Gracious Kings on 16th performed their best and were selected for the semi-final and final matches on 23rd December.

On the account of eZee’s anniversary, the celebration commenced by cake cutting, snacks and photo sessions. The first match on 23rd was the women’s match between The Batgirls and The Superwomen followed by men’s semi-final and final matches. The Batgirls won the match, proving their mettle in the gentleman’s game.

1st semi-final was played between Dashing Daredevils and Smashing Sunrisers; whereas the 2nd one was played between Roaring Lions and Gracious Kings. The audience was captivated with the final match between The Smashing Sunrisers and The Roaring Lions, thus making The Smashing Sunrisers winners of EPL 2017-18.

The event turned out to be a success with team members getting rejuvenated with cricket, carrom and chess along with bonding with other departments. Over the years, there have been countless of celebrations, events, festivities; and each have been memorable.

We thank all our clients, partners and team members who’ve been an integral part of this journey. With your constant support, we now look foward to a continued trajectory of success.

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In a continuous effort to be innovative, our Annual General Meet this time defined a different approach altogether. Instead of the conventional way with growth numbers and stats floating around, it was a fun filled full-day event on 14th October. The event kicked off with a photo session, setting just the right stage.

Insights from past learnings, educational presentation about team building, humorous techno-skits depicting a normal work day, dance performances, stand-up comedy, recognizing the workaholics were some of the major highlights of AGM. The team performances portrayed a different yet refreshing facet of the eZeeites.

In the second half, eZee’s CEO, CTO and founders gave their respective speeches covering a wide range of topics like company policies, innovations, opportunities, balanced life and fun. Co-Founder, Vipul Kapoor spoke on the tremendous opportunities for eZee in global hospitality market and shared his future aspirations for the company; motivating one and all to bring out their extraordinary calibers.

Whereas, the Managing Director, Hitesh Patel gave various insights to perform outstandingly. Instilling new ideas and suggestions, an innovation program is open to everyone for presenting their inventive approach in all endeavors; which was then complemented by the Senior HR Manager, Samarth Ragiwar.

The CEO, Aeijaz Sodawala encouraged one and all to be honest with yourself and build a team spirit to tackle huge challenges, while focusing towards making work more enjoyable and having a balanced working environment. Whereas, the CTO, Harshdeep Khatri asked the team to focus on improving skills rather than working hard on the job.

Whereas a few other team members gave a presentation on the spirit of teamwork and motivation to reach acclaimed heights in any field. While one amongst us also spoke on how to control your desires, giving an insightful revelation on known, yet hidden facts. The workaholics with highest working hours and those with regular quarterly attendance were awarded with certificates, as they set up a benchmark to inspire other team members.

The entire event was filled with captivated audiences admiring presentations, innovation fundas from top management and performances under humourous anchoring from the duo – Karan and Amandeep. The event concluded with an awesome solo dance performance on a Punjabi song, awe-inspiring memories and wishes for Diwali and New Year.

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Chief Technology officer. This designation itself expresses that the personage leading this position would be subjected to scientific and technological aspects and governance in an organization.

For a tech-pro company like eZee- living and breathing technology; position of CTO is a vital rank in itself. Hence, choice of a successor would affect company’s technology strategy and become a deciding factor in upcoming growth and development plans. However, with technology transforming everyday, technology officers are expected to develop and implement ingenious strategies. Consequently, aligning these plans with organizational goals is what a technology leader does best.

The Big Announcement

On the morning of 25th March, a general assembly was called at eZee. All eZeeites gathered with a dash of surprise and wonder on their faces. As zero hour approached, Aeijaz Sodawala, CEO of eZee started addressing the audience. And during discourse, in presence of all employees, Vipul Kapoor declared name of his successor, that is, Harshdeep. He announced that Harshdeep Khatri will be Chief technology Officer to lead tech innovations at company.

After effects: Reactions. Cheers. And Congratulations.

eZeeites rolled out red carpet for Harshdeep, new CTO. Fondly Known as HRK in entire eZee, people know him as a master of converting theoretical concepts in reality.

This decision has come on a very right time, when eZee is going for a next level growth and expansion plan. Appointment of new CTO will open up a whole new dimension of growth in terms of technology.

Today hundreds of users are using eZee’s cloud based hospitality solutions. We are growing exponentially in terms of customers, users, partners. In that case, major challenge is to control technology to sustain this massive growth. We are enrolling and serving a mighty number of clients with each passing month. Summarily, we need solid optimized products along with strong and skilled teams of engineers to be in the service of such high volume of live users. As a leader Harshdeep can bring in same vision in entire team and deliver ultimate user experience.

New CTO is totally equipped with all expertise to manage products on a larger scale. Dynamic in nature, Harshdeep always goes that extra mile. People know him as a leader with example. A unique trait in his personality makes him go to the depth of puzzles, execute from various perspectives, and then design a solution that fixes solution forever.

What lies behind co-founder’s discovery of successor

Vipul has certainly got some plausible arguments on why he put seal on HRK’s candidature. “He is very good at implementing different concepts of technology, concepts that are complex in nature.” he said. “Theoretically existing concepts too require research of applicability. And I am confident that Harshdeep contains that grit and can certainly take eZee solutions to the next level.”

Enlightening further with wisdom about CTO and accountability that the designation holds, Vipul shared, “One has to be a team player, one has to run large teams and numerous products. A CTO works with everyone, works on every technology. Therefore, an understanding to gel with everyone is a must. Talking to team, dealing with their daily affairs, requirements, questions, challenges, and career aspirations is a critical and essential skill a leader should possess.”

Aeijaz Sodawala, CEO of eZee welcomed new CTO with ultimate gratitude. He said, “I particularly thank Vipul for bringing about succession plan and eventually select Harshdeep. I welcome him and offer complete cooperation and assistance to him in execution of new ideas and new technologies that make eZee solutions even better. “

Hitesh Patel, co-founder and Managing Director of eZee expressed delight on decision saying, ”Harshdeep has played an exceptional role as a Head of Cloud technologies in eZee through a challenging period of technology transition. His proven track record of successfully leading cloud based products assuredly makes him a perfect candidate to be chosen for position of CTO to lead technology advancements at eZee. I am happy to see him at this position today.”

Throwback: A look into the flashback

To sum up Harshdeep’s journey in eZee, he went from a junior programmer in 2008 to Head of Cloud Technology by 2015 and now Chief technology Officer in 2017.

As an interface programmer, Harshdeep worked with desktop based technology in initial days. Foreseeing potential of cloud platform, eZee went ahead to build a cloud based service segment. Harshdeep took over research and exploration part to evaluate viability of cloud platform in eZee solutions.

He researched on what technology to implement, which infrastructure to use, thenafter leading the team, he kick started production of cloud based hotel PMS eZee Absolute. Going forward, he commenced development of other cloud based products like eZee Reservation booking Engine and eZee Centrix Channel Manager. He closely supervised minutes of software framework, architecture, development, deployment, support, troubleshooting and everything concerning those solutions. As a result, we could build robust solutions and are able to support hundreds of live users using them.

And yes, eZeeites had to say this

The way forward

In a product based company like eZee, position of CTO can prove to be challenging. Not only the technology but hardware, infrastructure, devices, databases, live users, support, teammates and every peripheral that one can imagine emerges as a challenge.

How innovation comes into play? You come across a tech advancement such as Machine Learning, and you think about how can you use it to make your own products better. What new feature or adoption of which new mechanism can make it easier for your users? Well, that’s how a Technology Officer can lead and build a technical masterpiece that facilitates every user.

“Operating in domain specific company operating in hospitality industry, leaders cannot do without sound knowledge of industry. Ultimately, why we develop hospitality solutions? To solve hoteliers’ daily management troubles and help them run their business more effectively. Until and unless you understand their needs, what their guests demand from them, you won’t be able to build a right software. That’s another skill set you require.” says Vipul Kapoor.

A technology officer observes and analyses changing industry trends and advancing technology spectrum. In order to maintain numerous product mix altogether and handling such large teams, a CTO must be equipped with dynamics to adopt new technology and fundamentals. To drive growth, one needs to acquire skills; have unique approaches; listen to customers, partners, team players, collect feedback and work accordingly.

eZee and opportunities: A promise kept forever

Here at eZee, we have always offered utmost assurance to high performing talent to be recognized and brought to right place. In upcoming time, we are looking for more talent. We shall observe and create platforms and opportunities for them. Right talents always find matching challenges and responsibilities at eZee.

Best example of rewarded talent is CEO Aeijaz Sodawala himself. Aeijaz went from a support engineer to achieve CEO position eventually. And now, starting from a junior programmer to reaching CTO rank, Harshdeep has certainly raised the bar higher with this remarkable achievement.

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Meanwhile, the new CTO sends out an energizing message, “We are ready with all new plans and goals to be best in technology. We are at a place where a single person plays multiple roles. Together we can work on everything what we are and can be best at. Our strength is strong portfolio of various products. Therefore, we will be focusing more on providing flawless user experience and building trust factor.”

To which eZeeites respond, ‘It is big time to stand with new CTO. We shall march forward and thrive together. Whatever we do and whatever we develop, our sole aim would be unanimous – to provide best technology to all hoteliers worldwide.’

The year 2016 has flown by and we have been striving to spread our wings far and wide. From endeavors to uplift, 2016 was a mixed bag of efforts and achievements for eZee squad. Looking back, we analyzed and built this success review story especially for you.

We are here with flashback for the year 2016 with product innovation, new product releases and business endeavor, and accolades of praise. Read on and feel proud, because we live and work only for true-hearted users like you.

We are ready to rock 2017, with a promise that we’ll deliver solutions and services better than the best.

Post announcement of the of being the new CEO of eZee Technosys here is the first email that our new leader emailed team eZee.

From: Aeijaz Sodawala
To: all@eZee
Date: 14/12/2015
Sub: Re: New CEO eZee Technosys Pvt. Ltd.

I sit here today, with a new designation “CEO, eZee Technosys”, overwhelmed by the terrific news, all I can think about my journey till here which I can sum up in just 3 lines by Robert Frost-

I took the path not taken and today as I am embarking on this new journey I want to give you a little more insight about me and share my ideas for the future of our company.

Unlike many of my fellow mates, after graduation I didn’t take the next flight to other countries and get a monotonous 9-5 job that I would have hated; instead, I pursued my passion of business development.

I remember that night back in 2007, I was sitting on my desk with a friend and discussing regarding our future, and right then I started my research and came across eZee Technosys, that precise moment was the moment of impact in my life. The more I researched about this global hospitality solutions provider, the more certain I became about my decision. It seems like just yesterday when I came to the cabin of D-113 for the interview with Hitesh and Vipul, where Hitesh was talking to me while Vipul was busy on the laptop interacting with a client. That is what strikes me even now, Vipul is still working with the same energy that he had 7 years ago which is not Vipul’s energy but it is the energy of eZee and it is contagious. I too caught it very soon and every day I see that energy shared by each member of eZee.

It is an incredible honor for me to lead this dynamic team of very talented individuals like yourself and serve this incredible organization.

Over the time, you will notice many changes in the company, however, I assure you that our core values would remain the same. We have always provided the most innovative solutions to our clients and we will continue delivering  the best. I have said it before and I will say it again we can only progress if our clients are truly satisfied with our service. In the upcoming future, our core focus would be working on bringing customer delight and offering them the best user experience possible.

To achieve this goal, I need each of you to contribute passionately, put your best efforts on the table and have fun with your work. Do remember without the passion there will be nothing that can drive you and without you, there will be nothing for me to drive. I know I can count on you and together we will definitely take eZee to incredible heights. Once again quoting Robert Frost-

One last thing, just to remind you that at eZee we have always welcomed new ideas and I am eager to learn more about your new ideas for eZee’s bright future.

My doors are always open for you.

Aeijaz.

On 7th November 2015, during eZee’s 10th Annual General Meeting the Co-founder of eZee Mr. Hitesh Patel announced the shuffle in Executive management with the appointment of Aeijaz Sodawala as the new CEO.

After 7 years in progressive leadership roles under the top management, most recently as COO, Mr. Aeijaz Sodawala will officially step up to the role of CEO from January 2016.

When our new CEO might have learned about the big news, he must be feeling something like this

Image credit: Giphy.com*

Aeijaz joined eZee in 2008 and since then he has an upright track record of working closely with every department in the company, playing a significant role in evolving the company’s framework. Including the former CEO- Hitesh Patel, the entire board unanimously selected Aeijaz to succeed Hitesh as the new CEO, while Hitesh will move to his role of Managing Director.

At eZee’s 10th AGM, we all witnessed Hitesh passing down the leadership to Aeijaz

Post announcement, some words by eZee board members.

Under his supervision as the COO (Chief Operating Officer), eZee’s caravan has increased to more than 110 employees and still counting. His future plans include putting maximum emphasis on enriching the client experience while boosting workplace environment and building the team spirit. The change in leadership is also expected to result in a momentous global expansion of brand eZee along with a substantial growth in company revenue.

Some inspiring words from man of the hour: Mr. Aeijaz Sodawala

*Please contact us if there is any issue about the image.

After conduction of an extensive search, eZee Technosys: world’s leading hospitality solutions provider finds an impeccably qualified candidate for the position of company’s new CEO.

Privileged to announce the discovery of the new CEO, eZee is appointing Mr. Aeijaz Sodawala, the present COO of company as the Chief Executive Officer(CEO) in January,2016. Succeeding Mr. Hitesh Patel the current CEO and Co-founder of eZee Technosys, Aeijaz will be responsible for taking the company to new heights.

The search for a worthy successor was prolonged in order to scrutinize and establish the emerging candidacy, so that the seal could be set upon it. Having been working in eZee since 7 long years, Aeijaz Sodawala was unanimously chosen to hold the position of company CEO in upcoming future.

Congratulating Aeijaz Sodawala, Mr. Vipul Kapoor- Co-founder and CTO of eZee Technosys said,“We have made this decision after a comprehensive search pursuit and detailed planning of inheritance, I can think of no one better to manage and lead a singular company like eZee.“

Upon this significant announcement, we ought to shed some light on the distinctive qualities of the new leader by virtue of which he has set an inspirational benchmark. Associated with company since 2008, Aeijaz has developed a sharp understanding of hospitality business processes. During his journey in eZee, he has closely worked with all the departments of company; which made him a 360° know-how with innovative thoughts to make every operation well organized.

Efficient frontier and CEO desingee of eZee, Aeijaz holds the track record of successful entrepreneurship in the South-East Asian market. Aeijaz has acquired vast experience in start up establishment. He has been a key driver in creating the foundation for hospitality software of eZee Technosys outside India. He worked on multiple projects in Thailand where he discovered vast opportunities for eZee solutions in ASEAN hospitality market. It took a great deal of exploration and research to determine risk-reward ratio, then eZee Malaysia was established and for next 3 years he worked hard to get the company up and running.

Aeijaz Sodawala said expressing gratitude.“I am honoured to receive this amazing opportunity, and excited about the possibilities foreseen in near future. I strongly believe that the only way to measure a company’s potential is by client satisfaction which can be achieved only by providing a flawless user experience and not a massive marketing budget. On the core level, eZee already possesses a varied range of cutting-edge solutions that are regularly upgraded as the technological market demands keeping user experience in mind. I can’t wait to embark on this exciting journey with my team and continue to deliver high-end service.”

Fellow employees of eZee perceive the change in leadership passionately, declaring unanimous support of team members. Aeijaz himself is an epicenter of zealous passion and never-ending enthusiasm, all time pointing the way to mutual goal achievement. The enterprising CEO talks about his major strategies and approach through which he is expected to trail-blaze the business and innovation in company. He assures and prioritizes client satisfaction by delivering best products and by technically strengthening the team eZee.

Mr. Hitesh Patel, current CEO manifested faith in the management’s choice,“Aeijaz is a young and hard-working man with a track record of strong leadership, great ability to empathize with clients as well the team and deep understanding of the industry business processes. This along with his spectacular vision for the future of the company uniquely qualifies him to lead eZee successfully into the future.“

A peculiarity of his influential persona is consolidation of thoughts and efforts in a unified direction. The extensive knowledge and experience he has collected requires a lot of time and patience that creates a footing to serve CEO responsibilities. The board is sure to itself that this change in leadership is expected to provide momentum to rapidly growing organization ensuring future sustainability and development. He can influence and persuade the team mates to action that eventually leads to greater growth, better outcomes and utmost customer satisfaction.

Lastly, getting ready for the marathon; the CEO designee quotes a maxim,‘To develop a world class organization delivering world class services, effectuate bottom and top line business processes.’