In franchise hospitality, growth is the goal — but consistency is the real differentiator.

As a franchise operator, you’re balancing brand standards with local execution, guest expectations with operational realities, and short-term performance with long-term scale. Technology should make that balance easier, not more complicated. Among all technology decisions, one stands above the rest: your Property Management System (PMS).

A PMS is not just another tool. It quietly defines how your teams work, how guests experience your brand, and how confidently you can grow. When it’s right, operations feel aligned, data flows naturally, and expansion becomes repeatable. When it’s wrong, friction shows up everywhere, slowly, then all at once.

This isn’t about features or checklists. It’s about outcomes. And for franchise operators, the outcomes matter most.

Why Franchise Operators Need a Different PMS Mindset

Franchise hospitality has evolved. Guest journeys span multiple properties. Brands expand faster. Operators manage portfolios, not single hotels. Yet many PMS decisions are still made as if each property were isolated.

The result? Systems that technically “work,” but don’t move the business forward.

Industry research shows PMS platforms have shifted from simple record-keeping to strategic command hubs that save time and unlock revenue by automating, integrating, and scaling operations. 

What successful franchise operators are realizing is this: The right PMS doesn’t just support operations — it creates clarity.

Clarity across properties. Clarity across teams. Clarity in decision-making.

That clarity shows up in very practical, measurable ways.

Outcomes That Actually Matter

1. Consistency with Less Effort

Brand standards shouldn’t live in training manuals; they should live in your systems.

The right PMS embeds standard procedures, rates, and reporting across all properties, reducing variance and risk. That means less enforcement by email and more alignment by design.

Outcome: Operational consistency that strengthens your brand without extra meetings or checklists.

2. Guests Who Feel Recognized Everywhere

Today’s travelers interact with brands — not standalone properties.

Legacy on-premise solutions often trap guest history in isolated silos, making personalization across properties difficult. Modern multi-property systems centralize profiles so guest preferences and stay history travel with them. 

Outcome: Personalized guest experiences that drive loyalty and repeat stays.

3. Real-Time Visibility That Drives Better Decisions

Real transparency means seeing what’s happening across your portfolio — now, not later.

Cloud-based PMS solutions provide centralized dashboards and live reporting so leaders can spot trends, benchmark properties, and act proactively. That’s real performance intelligence.

Outcome: Faster, smarter decisions with confidence.

4. Growth That Feels Predictable

Scaling shouldn’t mean chaos.

When new properties can launch with templates that preserve brand consistency, onboarding becomes faster and less resource-intensive.

Cloud systems eliminate cumbersome hardware setups and manual migrations, allowing you to scale without redistributing IT burdens. 

Outcome: Expansion that’s repeatable, predictable, and efficient.

5. Teams Focused on Guests, Not Workarounds

The wrong systems steal time.

Research shows that 89% of hoteliers save between 2-10+ hours per week due to PMS automation, with 17% saving more than 10 hours weekly. By automating routine tasks (inventory updates, rate pushes, housekeeping workflows) and integrating with the tools your teams already use, from revenue management systems to channel managers to CRM tools, your team is freed to deliver hospitality instead of managing exceptions.

Outcome: Shorter workflows, fewer errors, and more guest-centric service.

A Clearer Way to Evaluate PMS Options

Franchise operators don’t need more complexity in the buying process — they need better questions.

Instead of starting with features, start with direction:

• Does this system unify multi-property operations or just link separate silos?
• Will it grow with you, or will growth require rework?
• Can we recognize guests and personalize service across the brand?
• Will leadership have a single source of truth for performance?

When evaluated through this lens, the right choice becomes clearer.

When franchise operators choose the right PMS, something remarkable happens. Technology fades into the background, and hospitality moves to the foreground.

Staff spend less time fighting with systems and more time serving guests. Corporate teams gain visibility without micromanaging. New properties onboard quickly without disruption. Guest recognition happens automatically across locations. Brand standards maintain themselves through system design rather than constant enforcement.

Recent analysis of modern PMS performance found that hotels save an average of 500+ hours of labor annually through automation. But the value extends far beyond time savings:

• Revenue increases through better pricing, upselling, and distribution
• Guest satisfaction improves through personalized service and operational consistency
• Brand loyalty strengthens when guests feel recognized across your portfolio
• Scalability becomes effortless as the system grows with your business
• Decision quality improves with real-time, comprehensive data

For franchise operators, the right PMS doesn’t just support operations. It enables the strategy.

How Yanolja Cloud Solution Fits In

This is where Yanolja Cloud Solution demonstrates particular strength in the franchise context.

Built as a cloud-native, multi-property platform, Yanolja Cloud Solution provides the integrated foundation that franchise operators need to manage portfolios efficiently while maintaining the flexibility individual properties require.

The platform’s unified architecture ensures guest profiles, operational data, and performance metrics are accessible across every property instantly. Corporate teams gain real-time visibility into portfolio performance through comprehensive dashboards that provide both high-level oversight and property-specific detail.

Integration capabilities are extensive, with open APIs enabling connections to channel managers, booking engines, revenue management systems, payment processors, and the brand-mandated systems that franchises depend on.

The system scales seamlessly whether you’re operating 5 properties or 500, without requiring architectural changes or custom development.

Brentwood Inn & Suites transformed multi-property management and portfolio visibility by standardizing operations on Yanolja Cloud Solution.

Perhaps most importantly, Yanolja Cloud Solution understands the franchise operator’s dual imperative: maintain brand consistency while enabling property-level performance. The platform’s role-based permissions and hierarchical control structure allow corporate standards to be enforced where necessary while giving property teams the autonomy they need to operate effectively.

This isn’t just a PMS. It’s the operational foundation that allows franchise operators to focus on hospitality rather than fighting with technology.

The Decision That Compounds Over Time

A PMS decision doesn’t just affect today’s operations — it compounds into how fast you grow, how consistently you deliver, and how strong your brand feels in every guest interaction.

The most successful franchise operators choose systems that reduce friction over time, enhance visibility, and support growth without constraint.

Because when your PMS is aligned with your future, hospitality becomes the focus again — and scale follows naturally.

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In hospitality, the most important shifts rarely arrive with drama.

They arrive quietly. Through small changes in how guests search, how long they stay, what they value, and what they no longer tolerate. By the time the shift is obvious, the advantage has already moved.

That is what made 2025 such a consequential year.

On paper, it looked stable. Global travel continued its recovery. Occupancies held. New properties opened. But behind those reassuring indicators, the industry began operating by a different logic. One shaped less by volume and more by intent.

For hoteliers paying attention, 2025 was not about growth. It was about relearning how demand actually behaves.

What 2025 Revealed, If You Looked Closely

1. Guests Did Not Disappear. They Became More Selective.

Global travel demand remained strong in 2025, supported by rising international arrivals and steady leisure movement. The UN World Tourism Organization reported that international tourism had recovered to over 90 percent of pre-pandemic levels by late 2024, setting the stage for sustained demand through 2025.
Yet this demand came with sharper discernment. Guests compared more options, delayed decisions, and evaluated value with greater care. They were still willing to spend, but only when the experience felt worth it.

This selectiveness explains why some destinations and properties outperformed their markets while others plateaued. It was not about location alone. It was about relevance.

2. Booking Journeys Became Layered and Nonlinear

One of the most understated changes in 2025 was the shift from inspiration to confirmation for guests.

Research from Skift and Phocuswright indicates that travelers increasingly use multiple platforms before booking, including search engines, metasearch, social content, and brand websites. Very few journeys now follow a straight line from discovery to purchase.
This fragmentation reshaped visibility economics. Being present in one channel was no longer sufficient. Hotels needed to show up consistently, clearly, and credibly across the entire journey.

The hotels that benefited most were those that treated discovery, comparison, and conversion as connected moments rather than isolated functions.

3. Shorter Stays Became the Dominant Pattern

Data from STR and Statista indicate that the average length of stay continued to edge downward across many regions in 2025, particularly in urban and resort markets driven by leisure demand.

Guests traveled more often, but for fewer nights. This was not a temporary correction. It reflected a broader shift in how people allocate time and money.

For hotels, this changed the math. Turnover increased. Margins tightened. And the pressure to extract more value per night intensified.

Those who adapted focused less on extending stays and more on enriching them.

4. The Definition of Revenue Quietly Expanded

As room rate growth moderated, attention turned to the full economic footprint of each guest.

Industry analysis from Deloitte highlights that hotels focusing on total spend per guest, including dining, wellness, experiences, and partnerships, showed stronger resilience than those relying primarily on room revenue.
This was not about adding more options. It was about offering the right ones, framed in ways that felt intentional rather than transactional.

2025 reinforced a long-standing truth. Profitability is shaped as much by experience design as by pricing.

5. Technology Became Invisible, Which Is Exactly the Point

By 2025, digital convenience stopped being a differentiator and started being an expectation.

Mobile check-in, messaging, automation, and data-driven recommendations were no longer noticed when they worked well. They were only noticed when they failed.

According to McKinsey, travel and hospitality companies that integrated data across systems improved decision speed and customer satisfaction significantly compared to those operating in a patchwork of platforms.

The lesson was not about tools. It was about the perfect orchestration between systems.

Why 2026 Will Be Less Forgiving

If 2025 was about adjustment, 2026 will be about consequence.

The margin for imprecision is narrowing.

1. Personalization Will Shift From Reactive to Predictive

Guests already expect hotels to remember preferences. What comes next is anticipation.

Research by BCG shows that companies using predictive analytics to tailor experiences can drive revenue uplift of 10 to 20 percent. In hospitality, this means knowing what a guest is likely to need before they ask.
This is not about excess communication. It is about relevance delivered quietly and correctly.

2. Wellness Will Shape Brand Choice, Not Just Amenities

Wellness travel continues to grow faster than general tourism, with the Global Wellness Institute estimating the sector to exceed one trillion dollars globally by the end of the decade.

For hotels, wellness is no longer confined to spas. It influences room design, food philosophy, sleep quality, and overall pace of the stay.

In 2026, wellness will increasingly determine where guests choose to return.

3. Luxury Will Become More Emotional Than Material

Luxury travel remains resilient, even in uncertain economic climates. According to Knight Frank, the population of ultra-high net worth individuals continues to grow, supporting sustained demand for high-end hospitality.

But the definition of luxury is evolving. Space, privacy, storytelling, and emotional resonance now outweigh overt opulence.

Hotels that understand this shift will outperform those that equate luxury solely with scale or price.

4. Sustainability Will Move From Values to Verification

Environmental responsibility is no longer judged by intent. It is judged by evidence.

WTTC research shows that travelers increasingly factor sustainability practices into booking decisions, particularly in Europe and Asia-Pacific.

In 2026, hotels that can clearly explain and quantify their impact will earn trust. Those who cannot will face a quiet erosion of their preferences.

5. Insight Will Matter More Than Instinct

The era of retrospective reporting is coming to an end.

Hotels are shifting toward real-time analytics that inform pricing, distribution, and experience decisions continuously. According to Gartner, organizations using real-time data outperform peers across profitability and customer satisfaction metrics.

In 2026, competitive advantage will belong to those who see change as it happens, not after it passes.

6. Guest Experience Becomes the Ultimate Differentiator

By 2026, the most important metric will not just be occupancy or revenue per available room. It will be how guests feel at every touchpoint of their stay.

Hotels that deliver seamless, memorable, and emotionally resonant experiences will outperform those that focus only on operational efficiency. This includes everything from anticipating guest needs before arrival to curating local experiences to ensuring every interaction, whether digital or in-person, feels intuitive and thoughtful.

According to a recent Deloitte report, properties that focus on experience-driven differentiation see significantly higher loyalty, repeat bookings, and positive online reviews. 

Experience is no longer optional. It is the business. Hotels that embed it in every operational and digital decision will define leadership in 2026.

How Yanolja Cloud Solution Fits Into This Shift

Many of the shifts shaping hospitality today share a common thread. They demand connection. Between systems. Between data points. Between moments in the guest journey that were once treated separately. This is where the role of hospitality technology is changing.

Platforms such as Yanolja Cloud Solution are not positioned as single-purpose tools, but as connective layers that help hotels operate with coherence rather than complexity. By bringing together core systems like property management, distribution, revenue intelligence, and guest engagement into a unified environment, hotels gain something increasingly rare in this industry: Clarity.

Clarity about who the guest is across touchpoints.
Clarity about demand signals as they form, not after they pass.
Clarity about how decisions in one part of the operation affect outcomes elsewhere.

In a landscape where personalization is becoming predictive, booking journeys are increasingly fragmented, and insight must arrive in real time, this kind of connected foundation matters. Not because it is visible to the guest, but because it allows the experience to feel seamless, relevant, and intentional.

As hospitality moves deeper into this next phase, platforms like Yanolja Cloud Solution support hotels not by dictating strategy, but by enabling better ones. Quietly. Reliably. At scale.

Final Thoughts

Hospitality is entering a more demanding era, not a louder one.

The signals from 2025 were clear for those willing to notice them. Guests are not chasing more. They are chasing better. Better use of time. Better alignment with values. Better experiences that feel considered rather than constructed.

2026 will not reward excess or complexity. It will reward clarity. Hotels that understand who they are, what they stand for, and how their guests want to feel will pull ahead. Not through grand reinvention, but through thousands of precise decisions made with intent.

The future of hospitality will belong to those who treat insight as a discipline, not an instinct. Who see technology as an enabler, not a distraction. Who designs experiences with meaning, not noise.

This is not a moment of reinvention. It is a moment of definition.

And the hotels that define themselves well now will shape how the next chapter of travel is remembered.

For years, The Garden Inn stood proudly in the heart of Indiana, USA — a 220+ room property known for its friendly staff and homely charm. Guests came for comfort; they stayed for the experience. But behind the scenes, the management team was fighting a silent battle every day — one against outdated technology.

Their old, on-premise PMS had once been dependable, but over time, it became the very thing holding them back. Frequent computer crashes stalled check-ins, missing integrations led to billing errors, and the lack of remote access meant that even a simple update required someone to be physically on-site. As guest expectations rose and operations grew more complex, frustration followed.

Something had to change.

“We realized we were spending more time fixing problems than serving guests,” recalls Andrea, Assistant Desk Manager, Garden Inn. “That’s when we knew it was time to move to the cloud.”

The Breaking Point

Each morning, the front desk team braced themselves for system delays. Check-ins that should have taken less than a minute dragged into five. Manual payment entries left room for error, and resolving chargebacks often meant sifting through stacks of paper files. Managers had no way to monitor performance remotely — they were chained to their desktops.

By 2022, guest satisfaction scores had slipped by 15%, and operational inefficiencies were costing the property an estimated $4,000 per month in lost revenue and staff overtime. The team wanted freedom, speed, and control.

After months of research and demos, The Garden Inn made the leap to Yanolja Cloud Solution’s PMS, — and everything changed.

Objectives

When the transition began, The Garden Inn had three clear goals in mind:

1. Streamline Hotel Operations
Replace the outdated on-premise system with a cloud-based PMS that integrated every daily task — from payments to housekeeping — into one seamless workflow.

2. Increase Efficiency & Reduce Errors
Eliminate manual work, automate OTA virtual card payments, and protect against chargebacks with secure digital ID and signature storage.

3. Grow Direct Bookings
Connect the website, booking engine, and payment gateway to drive more direct reservations and reduce dependency on high-commission OTAs.

Why Yanolja Cloud Solution’ Cloud PMS?

What set our PMS apart wasn’t just the technology — it was the partnership. The Garden Inn team wanted more than a system; they wanted a solution that could evolve with them.

Yanolja Cloud Solution’s Cloud PMS provided:

• A free, integrated payment terminal for frictionless transactions
• Digital signature pad and ID scan integration
• Real-time cloud access from any device
• A unified dashboard for promotions and OTA management
• 24/7 customer support that never leaves a property stranded

“Switching to Yanolja Cloud Solution’ Hotel Cloud PMS System, gave us the flexibility, speed, and control we always needed,” says The Garden Inn Management. “It feels like the entire hotel runs itself now.”

The Results

The impact was immediate — and measurable.

80% Faster Check-Ins
Integrated payments and ID scanning reduced check-in times from five minutes to under one minute, boosting front desk productivity by 70% and cutting average guest wait times by 3–4 minutes.

Seamless Chargeback Protection
Every signed document and ID scan is now securely stored in the cloud. Since switching, The Garden Inn has won 100% of chargeback disputes and reduced payment-related errors by over 90%.

Fully Automated Payments
No more manual OTA card entries. The Hotel Cloud PMS System and channel manager handle it automatically, ensuring no revenue slips through the cracks.

One Dashboard, Endless Possibilities
Marketing and distribution tasks that once took hours now take minutes. Rate updates are synced across five OTAs in real time, reducing overbooking incidents by 95%.

More Direct Bookings, Fewer Fees
With the booking engine and payment gateway connected to their website, The Garden Inn’s direct reservations have grown by 25%, saving roughly $3,000 per month in OTA commissions.

Anytime, Anywhere Access
Whether on-site or off property, managers now track performance, occupancy, and revenue via mobile — providing 100% visibility across all operations in real time.

Hear from The Garden Inn team themselves — how they achieved faster, smarter, and more connected hotel operations with Yanolja Cloud PMS.

The Bottom Line

Today, The Garden Inn’s story is one of transformation. What began as a struggle with outdated systems turned into a blueprint for operational excellence.

• Guest satisfaction improved from 4.1★ to 4.6★ on major OTAs.
  
• Operational costs dropped by 18% in the first year.
  
• Monthly revenue rose by 12% due to faster check-ins, fewer errors, and more direct bookings.

Staff spend less time on manual work and more time delighting guests. Processes are faster, smarter, and more transparent. And most importantly, the management team finally has the visibility and control they always wanted.

“The difference is night and day. With Yanolja Cloud Solution’ Cloud PMS, we’re not just managing a hotel — we’re running it with confidence, and Yanolja Cloud Solution’s support is just the cherry on top.”

From the lobby to the back office, every corner of The Garden Inn runs smoother than ever before. The move to the cloud wasn’t just an upgrade — it was the turning point that changed everything.

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Want to write your own success story like The Garden Inn?
👉 Talk to our experts today and see how Yanolja Cloud PMS can transform your hotel operations too.

‘Nestled in the heart of Virginia, Brentwood Inn & Suites enjoys a prime spot just minutes from the region’s top attractions. Its convenient location offers the perfect blend of small-town charm and easy access to vibrant cultural, dining, and business hubs.

The exterior-corridor property features 45 clean, comfortable rooms—some with spa baths—equipped with premium amenities. As part of a growing chain of properties, Brentwood Inn & Suites faced challenges in managing multiple hotels without a unified system and struggled to track performance. With nearly 30% of bookings coming through OTAs and frequent reservation errors at the front desk (averaging to 15%). The team needed the best hotel solution that could reduce inefficiencies, increase direct bookings, cut costs, and improve control across locations. By adopting Yanolja Cloud Solution, they gained real-time oversight, streamlined operations, and ensured every property receives consistent, 24/7 support.

Why Did They Switch?

Before Yanolja Cloud Solution, nearly 30% of bookings came from OTAs, reservation errors averaged around 15%, and front-desk staff spent up to 10 extra minutes per check-in. The group was facing rising costs, inefficiencies, and limited visibility across properties. We provided a centralized platform to track performance in real time, onboard new properties efficiently, with 24/7 assistance.
Integrated payment processing and ID scanning reduced check-in/check-out time was by 65%; while managers saved more than 20 hours per month by consolidating reporting into one dashboard.

Objectives

Brentwood Inn & Suites had 3 primary objectives: Unify property management, distribution, and booking processes across the franchise to improve operational efficiency, maximize online visibility, and deliver a consistent guest experience.

Centralized Property Management: Manage reservations, front desk tasks, housekeeping, and performance tracking for every property from one PMS, ensuring accuracy and real-time oversight.

Optimised Distribution: Keep rates and availability synchronized across all OTAs and sales channels with the channel manager, reducing overbookings and maximizing visibility.

Direct Booking Growth: Use the booking engine to convert website visitors into guests, increasing commission-free reservations, reducing OTA dependency and strengthening the brand’s direct sales channel.

“We can now manage every property in our franchise from a single dashboard, track performance instantly, and know that our team has 24/7 support whenever it’s needed. It has completely changed how we operate,” – Sunil Patel, Owner, Brentwood Inn & Suites.

Why Yanolja Cloud Solution?

During their research process, Sunil Patel evaluated YCS’ product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Yanolja Cloud Solution was the Best Hotel solution that met all their objectives.
Owner Sunil Patel said, about their decision: “With the PMS, channel manager, and booking engine working together, we’ve simplified our operations, increased direct bookings, and improved our response to guest feedback across every property.”

Results

By implementing our PMS, channel manager, and booking engine, Brentwood Inn & Suites gained full operational oversight, improved booking performance, and ensured every property in the franchise received consistent support and guest engagement.

Improved Operational Efficiency: Centralized PMS allowed managers to oversee reservations, housekeeping, and performance across all properties in real time, reducing manual work and errors. Reservation errors were reduced by 82% (from 15% down to just 3%), while integrated payment and ID scanning cut check-in/check-out processing time by 65%.

Higher Booking Conversions: The booking engine increased direct reservations through the brand’s central website, lowering reliance on OTAs and saving on commission costs. Direct booking share improved to 30% of total reservations, while OTA dependency was reduced—helping save an estimated $4,500 per month in commission fees.

Enhanced Guest Experience: 24/7 support and active reputation management helped properties respond faster to guest feedback, boosting satisfaction and online ratings. Average response time to guest feedback was cut from 24 hours to 4 hours, while guest satisfaction scores improved steadily, moving review ratings closer to 4.5 stars.

The Bottom Line

At the end of the day, Brentwood Inn & Suites has made life a whole lot easier with Yanolja Cloud. The team spends less time on headaches like booking errors and check-in delays, and more time focusing on guests. With smoother operations and more direct bookings rolling in, the properties are running better than ever. It’s a win for both staff and visitors.

Want same results like Brentwood & thousand others? Connect with our expert today!

This year spring has fueled us with high spirits. We’ve attained yet another momentous milestone. We’ve been awarded as the Top Connectivity Performer by the popular travel titan- Booking.com, which was announced at their Connectivity Exchange event in Singapore.

eZee and Booking.com share a great alliance since a long time. That being the reason, we have been able to collectively put forth remarkable innovations together in the industry.

Additionally, we’ve been acknowledged as a Premier Partner by gaining 60/60 on their connection quality with Booking.com’s API. Owing to the development of our robust channel manager system and offering a stable connection to the hotels; we’ve received a recommendation on Booking.com’s extranet as well.

On this occasion, Eddie Veldhuizen, the Director of Connectivity Partnerships at Booking.com commented,

Congratulations on the 2018 Top Connectivity Performance in APAC, Partner Achievement Award! Ezee’s seamlessly integrated hospitality solutions help our mutual accommodation partners simplifying complex tasks through technology. Your robust products enable accommodations to grow their revenue and to deliver excellent guest experience, which is in line with our goals in Booking.com Connectivity Partner Programme!

On receiving this award, Vipul Kapoor, the Co-founder of the company says, “This award certainly symbolizes our employed efforts in providing the best to the industry and helping them overcome their challenges in conducting their business. It feels great to be backed by a team like eZee and partners like Booking.com who support you steadily in your endeavors. It’s because of their efforts and guidance that we won this award last year, and I am sure; that we’ll work harder and smarter to achieve this next year as well.”  

Booking.com, that is an expert in its own dynamic has a set of rigorous criteria to rates its connectivity partners. Out of a wide range of criteria, the main ones are as mentioned below: :

• Connection stability and security of the channel manager,
• Number of outages,
• The number of room nights booked,
• The number of new properties registered by the connectivity partner,
• The number of APIs connected with the connectivity partner,
• The frequency of rates and availability pushed by the connected hotels via the channel manager.

Needless to say that we’ve not only met but also exceeded all these and many other prototypes and has grabbed the award of Top Connectivity Performer Award in the APAC region. Winning this award definitely strengthens our rank as a prominent leader in the industry.

With our passionate dedication and constant upgrades in our technology, our customers now witness nil downtime, zero outages along with real-time inventory and rate updates on connected channels through a rock-solid channel manager; which increases their business efficiency.

Being in the industry for more than a decade, we are fully familiar with the fact that the connectivity between different technology service providers is coal and ice of the industry. On that note, with innovative and robust technology we’ve developed a stable and secure channel management system that is recognized as the fastest in the industry.  

We’ve put the best leg forward when it comes to casting the growth of the industry with new technologies. We always tend to stay updated with changing kinetics of the hospitality industry, which leads us to introduce trailblazing products.

Well, this recognition along with many others stands as proof.

Follow us to keep pace with the new things we’re bringing in:

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Surat, Sept 19:

Sure, OTAs bring home a lot of bookings but they also entail hefty commision rates on their back. Which is why the hoteliers are not left with much of their collection at the end of the day. Thus, nowadays, they are more keen in receiving a bigger number of non-commissioned direct bookings as for receiving such bookings, they do not have to pay any commision.

The current situation of the hotel industry demands a hotel booking engine that actively works on bringing the greater number of hotel bookings. For that, a hotel booking engine should have more than just regular tools. And to that, eZee Reservation, the most preferred hotel booking engine software in the industry is already intuitive enough to drag the looker till the booking page and confirm his bookings in the first shot. But, in order to make it even more effective, eZee has now integrated with Triptease.

Triptease is a company that develops smart tools to amplify the number of direct bookings at hotels. They solely believe that uncommissioned direct bookings are the best type of bookings a hotel can have and that no number of such bookings can ever be enough for a hotel. For eZee, carrying such a notion and working behind it makes Triptease the best company for such an alliance. Due to this alliance, eZee clients will be able to access all the powerful tools made by Triptease in order to augment the number of direct bookings.

eZee have always believed to be agile in order to provide the best solutions to the hotel industry and for that, they would willingly go to the length and breadth of all the possibilities they would catch along the way. Such an integration with Triptease is just an example of the steps they are willing to take for the betterment of the hotel industry.

Contact us to know more about the integration.

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Surat, June 16: It’s not an unknown fact that,

A golden reputation is more valuable than money.

According to a survey, more than one-third of consumers will not book a hotel room without reading the review first.

Considering these statistics, it’s clear that hospitality industry is highly affected by the reputation online.
From taking reviews on a register (when reviews had a little to almost no significance) to reviews being a decisive maker during purchase, the importance of reviews has revolutionized and grown exponentially in the past decade. Hence it becomes an essential segment to look out.

But we understand that in the thick of operations to handle, you might miss this most important facet of your hotel or it might be getting a tad bit difficult to handle all the reviews coming from different mediums effectively.

By the way, even 53% of TripAdvisor users say they won’t book a hotel if it has zero reviews.

Strained by this, many of the hoteliers either spend a significant amount for managing reputation (which might not be that budget-friendly to some of you) or opt for managing reviews on their own, which can be a tough nut to crack.

Acknowledging this arising need of the industry, we’re coming soon with Critique – an online Reputation Management System to lend a hand in bracing your online presence. A full-fledged, cost-effective system that will cut down your efforts in managing your reviews online.

This is how you will be benefitted by the reputation management system:

• You’ll be able to collect, track and monitor all reviews received from TripAdvisor, Google, and other OTAs from a single place.
• You get to keep a track of reviews received from multiple sites and respond to all reviews effortlessly from a single interface.
• You get the precise assessment of which services are being favored by the guests and which are not. Eventually, you can work hard to serve them better.
• Through the system, you can carry out sentiment analysis which helps you understand your guests’ attitude while they review you, giving you the crux of the review.
• Your reviews on TripAdvisor will increase through the TripAdvisor Review Express program since we’re the premium connectivity partner of TripAdvisor.

Basically, Critique – the online reputation management system will keep you updated on the real picture of your hotel in the market, give an idea on your guests’ actual needs, and eventually help you serve your guests better.

Well, this is not the end. It’s just a sneak peek of what we are going to bring in the light. So, grab your chance to expand your online presence and simultaneously expand your business.

Check out Critique, the reputation management system for your hotel to collect and manage your reviews online.

Explore now

(An exciting early bird offer is awaiting you.)

Surat, April 14: In an attempt to provide more mileage to our users spread across myriad countries, eZee – one of the few total hospitality solutions providers have initiated integrations with popular online travel agents.

The OTAs are PegiPegi (Indonesia), Edreams Odigeo (Spain) and DOTW. Hotel Bonanza, Buzzotel, and Goomo of India respectively. Travlu (Canada), Rurubu and Jalan of Japan have been added to the list of 100+ connected OTAs of eZee.

Pegipegi is based in Indonesia, targeting the local travelers providing them hotels in popular cities. The OTA associates with hotels as a business partner too and provides other necessary information related to travel to guests.

Edreams Odigeo is a famous Spanish travel company. To the travelers, it provides with hotel rentals, flight bookings, and other facilities.

Famous in Japan, Jalan travel website provides myriad hotel accommodations at various popular destination across the country. Having hotel in Japan? List your hotel on this OTA.

Popularly known as Rurubu, the Japanese OTA facilitates tourists and locals in the country giving them comfortable staying facilities at prominent cities across Japan.

Travlu is a Canadian online agent that assists in finding the best hospitality services across 85,000 destinations worldwide. It provides the best deals for the travelers, comfortable stay, and traveling assistance. If your hotel is in Canada, list it on Travlu OTA.

An online travel portal Goomo, India, is a great platform to connect your hotel. Offering affordable flight tickets, hotels, holiday packages, and more, your guest can enjoy a perfect vacation at your site.

Aimed at propounding competitive price of hotels to the guest, Hotel Bonanza charges low commission from hotels. This OTA is currently functioning across India, and you can list your hotel to get more profit on bookings.

Buzzotel is Bangalore, India, based organization that helps hotels across the world with bookings. It provides hoteliers with business insights that allow them to set right pricing for the right rooms at the right time. Hoteliers in India can plan to enroll with this OTA for a hike in bookings.

With all the above integrations of OTAs with eZee’s solution, you can choose to capitalize on these OTAs for higher revenue.

For more bookings at your hotel do a brilliant hotel distribution with our channel manager:

With an objective to move towards the vision of reducing the dependency on oil and other hydrocarbons as a source of revenue, the United Arab Emirates (UAE) and other Gulf countries implemented Value Added Tax (VAT) from 1st of January 2018. Implementing VAT in UAE and Gulf countries will have major economic reform, as they have minimal tax systems and no tax on income.

United Arab Emirates (UAE) and Saudi Arabia which had tax-free lifestyle, now have imposed 5% VAT on goods and services. The VAT in UAE will be applied to items like food, water, clothes, electronics, electricity bill, gasoline, phones as well as hotel reservations; with possibilities of exemptions and zero rating for some supplies and incentives for companies operating in certain sectors or free zones. For the VAT in UAE, “VAT is expected to yield Dhs 12 billion in the first year of its implementation and up to Dhs 20 billion during the second year,” Sultan Al Mansouri, minister of economy, told The National earlier this year.

As the government gets ready with VAT, hospitality industry needs to gear up to comply the softwares with the new tax regime. With the implementation of VAT in UAE and other Gulf countries, we’ve equipped our solutions to comply with the new tax. Hoteliers and restaurateurs in UAE now can levy VAT on the services they provide to their guests.

What is Value Added Tax (VAT)?

VAT abbreviated as Value added tax, is an indirect tax levied on the consumption of goods and services. Businesses and the registrants enrolled under the VAT law need to remit the tax to the government while supplying goods and services.

VAT applies more or less to all goods and services that are bought and sold for use or consumption. Thus, goods which are sold for export or services which are sold to customers abroad are normally not subjected to the VAT.

VAT in UAE and Gulf and the current taxation scenario

VAT is a multi-stage tax which is levied at each step of production of goods and services which involves sale/purchase. For VAT in UAE, the tax levied in a supply chain at each stage and is collected by businesses on behalf of the government and will be incurred and paid by the end consumer. VAT in UAE and Gulf will be applied to taxable goods and services at the rate of 5%. However, basic consumer goods, health care, and education, etc are exempted from taxation.

Here is the tariff range for businesses who can register for VAT in UAE:

Moreover, businesses that provide health and education services can reclaim VAT value from government.
Whereas, failure by businesses to comply with and keep the required records and other information as per the new law will incur a fine.

Sectors under Zero-rated

VAT will be charged at 0% in respect of the following main categories of supplier:

• Exports of goods and services to outside the GCC.
• International transportation, and related supplies.
• Supplies of certain sea, air and land means of transportation.
• Certain investment-grade precious metals.
• Newly constructed residential properties.
• Supply of certain education and healthcare services.

Sectors under certain exemptions

The following categories will be exempted from VAT:

• The supply of some financial services.
• Residential properties.
• Bare land.
• Local passenger transport.

Impact of VAT on Hospitality Industry

Hospitality and tourism are two of the most promising sectors of the UAE economy, contributing a significant amount to the country’s GDP. To examine the effect of hospitality and tourism industry, it is important to consider several aspects.

UAE is one of the countries in the GCC, ahead of the curve in terms of hospitality investment.
Ordinarily, the development of the sector has always been a priority for the UAE government as it accounts for 51% of overall hotel rooms, and therefore, any negative impact from VAT is a legitimate concern.

The sector has two types of customers, business-to-business (B2B) and business-to-consumer (B2C). It is expected that most of the B2B customers fall into the category of ‘VAT registered business’ and thus the VAT should not have any expensed cost. For the B2C customers, there may be a minor impact as this will only mean that their offering is 5% more expensive.

Currently, hotels already have a 10% Service charge and a 10% Municipality fee to their room rates. Serviced apartments also have a room tax of Dh15 per day for four-star hotels, while Dh20 per day is added to five-star properties.

The industry is ever evolving, with lots of advancements happening every single day, and that, hoteliers will bring in new value streams for the clients to ensure that the tax impact doesn’t become a distraction.

Role of Technology: providing VAT compliant softwares

The hospitality industry is a dynamic environment experiencing constant evolution. Over the years, the industry has witnessed several changes at an unprecedented pace. Applying the latest technology to provide the best services to the new VAT regime in the hospitality sector imposed.

The scope of VAT in UAE is not limited only to tax calculations, it is also expected to change the way millions do business in UAE. From a compliance perspective, businesses that work with automated softwares will need to update their systems with the new VAT laws. If a hotel doesn’t have correct and proven VAT system in place, it may not be able to meet all statutory requirements resulting in incorrect tax calculations.

As a business owner or manager in the hospitality sector, you need to implement a hotel software that gets customized according to changing trends and laws. This will make room for you to focus on running your business and providing better services and compliance with the VAT policies. Also, if you’re an F&B business owner, consider a tool that will assist you to navigate your way through VAT laws.

With the changing tax laws in different regions, eZee solutions are always ready to comply with.
For VAT in UAE and Gulf, our softwares are VAT ready to help hotelier and restaurateur to generate VAT-compliant invoices and reports, it implements tax structure as per VAT requirements and also calculates VAT payables.

To sum up, VAT in UAE and Gulf countries is not just an accounting change, but an overall business change as it affects every business function from marketing to finance. Companies within the hospitality segment should keep in mind flexibility and adaptability combined with a vision of customer needs, and make informed business decisions ahead. Keeping pace with coming changes, our hotel PMS software and restaurant POS system are VAT-ready, ensuring that our users stay updated with the changing tax laws in every region.

Check out our VAT-ready hotel software:

VAT-ready software

Note: All the information given on this page is subject to the notifications passed by GCC.

Carrying and progressing with exponential and steadfast growth year-on-year since last 12 years, we’ve now achieved a milestone of enrolling more than 10,000 clients in our bandwagon.

Starting off and constantly aiming to empower the hospitality industry with cutting-edge technology, we started with developing and offering our flagship product eZee FrontDesk; an on-premise hotel PMS software.

Being one of the very few to offer a complete package of hotel and restaurant management solutions, we’ve always carried a client-first approach. Providing on-premise and cloud-based PMS and POS systems along with online booking engine and channel manager; we’ve walked abreast with changing technology over the years.

In the first half of 2016, we had successfully crossed the mark of having more than 6000 clients. Down the line, our aggressive marketing strategy has yielded outstanding results with the current focus on developing partnerships at a global level. We’ve our efforts prioritized on lead nurturing and customer engagement with meaningful emails, educational webinars, videos and above all; our 24×7 live support, free unlimited product training and product implementation, which has been the cause of more than 10000 happy clients in more than 160 countries.

Adding to our goal, we also launched eZee Ultimate – a transactional model consisting of a total package of online hospitality solutions. Created with an intention to equip small and mid-sized hoteliers with avant-garde technology and services, eZee Ultimate turned out to be a successful endeavor, thus being chosen by many in the industry worldwide.

Taking a step forward and proving our mettle to be a true technology company, we put forth eZee Absolute app – a hotel PMS mobile app a year ago for Android and iOS users; thus proffering the 4th generation PMS to the industry.

Understanding and acknowledging the dynamic demands of the industry, we’ve also developed customizations for specific regions globally, thus making our solutions the most preferred of many. Backed by a strong and widespread network of more than 200 channel partners, we’ve managed to establish our presence in all the corners of the world.

Just recently, we also rolled out red carpet for online restaurant POS system eZee Optimus, answering the much needed requirement of restaurant industry.

Ranked 2nd in the list of Most Popular Hospitality Management Software by Capterra, constant innovations, diligent efforts and fresh mindsets have brought us to this niche position in this industry.

Thank you all for your constant support in helping us achieve this milestone. We now look forward to enable more and more hoteliers and restaurateurs with our technology and aim for an increasing number of happy clients and satisfied partners.

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