{"id":1379,"date":"2025-11-10T12:15:05","date_gmt":"2025-11-10T06:45:05","guid":{"rendered":"https:\/\/www.yanoljacloudsolution.com\/blog\/?p=1379"},"modified":"2026-02-09T11:41:53","modified_gmt":"2026-02-09T06:11:53","slug":"case-study-garden-inn-yanolja-cloud-solution-cloud-pms","status":"publish","type":"post","link":"https:\/\/www.yanoljacloudsolution.com\/blog\/case-study-garden-inn-yanolja-cloud-solution-cloud-pms\/","title":{"rendered":"How The Garden Inn Found Its Turning Point with Yanolja Cloud Solution’ Cloud PMS"},"content":{"rendered":"\n

For years, The Garden Inn<\/a> stood proudly in the heart of Indiana, USA \u2014 a 220+ room property known for its friendly staff and homely charm. Guests came for comfort; they stayed for the experience. But behind the scenes, the management team was fighting a silent battle every day \u2014 one against outdated technology.<\/p>\n\n\n\n

Their old, on-premise PMS had once been dependable, but over time, it became the very thing holding them back. Frequent computer crashes stalled check-ins, missing integrations led to billing errors, and the lack of remote access meant that even a simple update required someone to be physically on-site. As guest expectations rose and operations grew more complex, frustration followed.<\/p>\n\n\n\n

Something had to change.<\/p>\n\n\n\n

\u201cWe realized we were spending more time fixing problems than serving guests,\u201d recalls Andrea, Assistant Desk Manager, Garden Inn. \u201cThat\u2019s when we knew it was time to move to the cloud.\u201d<\/em><\/p>\n\n\n\n

The Breaking Point<\/strong><\/h2>\n\n\n\n

Each morning, the front desk team braced themselves for system delays. Check-ins that should have taken less than a minute dragged into five. Manual payment entries left room for error, and resolving chargebacks often meant sifting through stacks of paper files. Managers had no way to monitor performance remotely \u2014 they were chained to their desktops.<\/p>\n\n\n\n

By 2022, guest satisfaction scores had slipped by 15%, and operational inefficiencies were costing the property an estimated $4,000 per month in lost revenue and staff overtime. The team wanted freedom, speed, and control.<\/p>\n\n\n\n

After months of research and demos, The Garden Inn made the leap to Yanolja Cloud Solution’s PMS,<\/strong> \u2014 and everything changed.<\/p>\n\n\n\n

Objectives<\/strong><\/h2>\n\n\n\n

When the transition began, The Garden Inn had three clear goals in mind:<\/p>\n\n\n\n

1. Streamline Hotel Operations<\/strong>
<\/strong>Replace the outdated on-premise system with a cloud-based PMS that integrated every daily task \u2014 from payments to housekeeping \u2014 into one seamless workflow.<\/p>\n\n\n\n

2. Increase Efficiency & Reduce Errors<\/strong>
<\/strong>Eliminate manual work, automate OTA virtual card payments, and protect against chargebacks with secure digital ID and signature storage.<\/p>\n\n\n\n

3. Grow Direct Bookings<\/strong>
<\/strong>Connect the website, booking engine, and payment gateway to drive more direct reservations and reduce dependency on high-commission OTAs.<\/p>\n\n\n\n

Why Yanolja Cloud Solution’ Cloud PMS?<\/strong><\/h2>\n\n\n\n

What set our PMS apart wasn\u2019t just the technology \u2014 it was the partnership. The Garden Inn team wanted more than a system; they wanted a solution that could evolve with them.<\/p>\n\n\n\n

Yanolja Cloud Solution\u2019s Cloud PMS provided:<\/p>\n\n\n\n

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  • A free, integrated payment terminal for frictionless transactions<\/li>\n\n\n\n
  • Digital signature pad and ID scan integration<\/li>\n\n\n\n
  • Real-time cloud access from any device<\/li>\n\n\n\n
  • A unified dashboard for promotions and OTA management<\/li>\n\n\n\n
  • 24\/7 customer support that never leaves a property stranded<\/li>\n<\/ul>\n\n\n\n

    \u201cSwitching to Yanolja Cloud Solution’ Hotel Cloud PMS System, gave us the flexibility, speed, and control we always needed,\u201d says The Garden Inn Management. \u201cIt feels like the entire hotel runs itself now.\u201d<\/em><\/p>\n\n\n\n

    The Results<\/strong><\/h2>\n\n\n\n

    The impact was immediate \u2014 and measurable.<\/p>\n\n\n\n

    80% Faster Check-Ins<\/strong>
    <\/strong>Integrated payments and ID scanning reduced check-in times from five minutes to under one minute, boosting front desk productivity by 70% and cutting average guest wait times by 3\u20134 minutes.<\/p>\n\n\n\n

    Seamless Chargeback Protection<\/strong>
    <\/strong>Every signed document and ID scan is now securely stored in the cloud. Since switching, The Garden Inn has won 100% of chargeback disputes and reduced payment-related errors by over 90%.<\/p>\n\n\n\n

    Fully Automated Payments
    <\/strong>No more manual OTA card entries. The Hotel Cloud PMS System and channel manager handle it automatically, ensuring no revenue slips through the cracks.<\/p>\n\n\n\n

    One Dashboard, Endless Possibilities<\/strong>
    <\/strong>Marketing and distribution tasks that once took hours now take minutes. Rate updates are synced across five OTAs in real time, reducing overbooking incidents by 95%.<\/p>\n\n\n\n

    More Direct Bookings, Fewer Fees
    <\/strong>With the booking engine and payment gateway connected to their website, The Garden Inn\u2019s direct reservations have grown by 25%<\/strong>, saving roughly $3,000 per month<\/strong> in OTA commissions.<\/p>\n\n\n\n

    Anytime, Anywhere Access<\/strong>
    <\/strong>Whether on-site or off property, managers now track performance, occupancy, and revenue via mobile \u2014 providing 100% visibility across all operations in real time.<\/p>\n\n\n\n

    Hear from The Garden Inn team themselves \u2014 how they achieved faster, smarter, and more connected hotel operations with Yanolja Cloud PMS.<\/strong><\/p>\n\n\n\n

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