30%
Recover staff hours
Pulse AI handles the repetitive 80% of guest questions, freeing your front desk for the 20% that need a human. A typical 25-room hotel reclaims around 770 staff hours every year.
Now Live · Free
Run a hotel, not a call center.
Pulse AI handles every guest conversation on WhatsApp, from booking inquiry to express checkout. Built natively inside your hotel PMS, so your team gets back the hours they lose to repetitive questions, missed bookings and front desk queues.
Trusted Globally · For Independent And Group Hotels
33,000+Hotels worldwide
170+Countries
230+Active Pulse AI accounts
The Pulse AI Value Proposition
Three outcomes your front desk feels in 30 days.
Pulse AI is not a chatbot. It is a guest communication engine that recovers staff time, captures revenue your team is too busy to chase, and removes the queues that quietly damage your reviews.
2-5%
Lift ancillary revenue
The upsell engine identifies upgrade and add-on opportunities by reading guest profile and booking pattern, then offers them at the right moment. No staff prompts, no manual campaigns.
0
Front desk queues
Self check-in with ID validation, digital folio and express checkout happen on the guest's own phone. Lobby traffic shifts from administrative to actually hospitable.
What Pulse AI Does
Every guest moment, handled intelligently.
Pulse AI works across the full guest lifecycle, on WhatsApp, with zero apps to download. Each capability runs on generative AI and writes directly back to your PMS.
Conversational AI Booking
Handles 24/7 booking inquiries on WhatsApp. Generates quotations, sends payment links, and recovers abandoned conversations automatically. Direct booking conversion without the OTA tax.
Know more →Contactless Self Check-in
Guests upload and validate their ID before arrival, complete check-in formalities on their phone, and walk straight to their room. Front desk becomes a welcome, not a queue.
Know more →Personalized Upselling
Reads guest profile and booking pattern to surface upgrades, transfers, dining and add-ons at the right moment. No manual campaigns, no staff prompts. Direct revenue attribution.
Know more →Always-on Guest Concierge
Answers WiFi, parking, amenity, policy and pre-arrival questions in seconds. Pulls from your existing hotel configuration and learns from every staff escalation.
Know more →Digital Room Service
Takes room service orders with digital menu, payment and real-time kitchen status. Fully integrated with your F&B POS. Removes phone friction and order errors.
Know more →Express Checkout
Final folio, payment and digital invoice delivered to the guest's phone. Positive feedback routed to TripAdvisor and Google. Negative feedback escalated privately to staff.
Know more →Every Stage Of The Guest Journey
From inquiry to checkout, one conversation.
Pulse AI is a unified communication layer. It books, transacts, escalates and learns at every stage. Guests stay in one WhatsApp thread. Your staff stay in one inbox.
Pre-Trip
Inquiry to confirmed booking
24/7 booking inquiries, quotations, payment links and abandoned-cart recovery.
Pre-Trip
Pre-arrival questions
WiFi, parking, amenity, policy and check-in time questions answered in seconds.
Pre-Trip
Personalized upsells
Upgrades, transfers, dining and add-ons offered at the right moment in the journey.
Arrival
Contactless self check-in
ID upload, validation and check-in formalities completed on the guest's own phone.
In-Trip
Service requests and room service
Housekeeping, maintenance, room service orders routed and tracked in real time.
Departure
Express checkout and feedback
Final folio, payment, invoice. Positive reviews routed to Google. Negative feedback to staff.
Honest Comparison
How Pulse AI compares to Cloudbeds and Mews.
Most hotel guest messaging tools use static templates with variable insertion. Pulse AI is generative, transactional and PMS-native. Here is the line-by-line difference.
| Capability | Pulse AI by YCS | Cloudbeds Whistle | Mews |
|---|---|---|---|
| Generative AI conversation (not templates) | ✓ | Static templates with variables | Limited, mostly automation |
| WhatsApp-native, no app download | ✓ | Multi-channel, template-based | Guest app, email, SMS |
| PMS-native (no integration layer) | ✓ | ✓ (Cloudbeds only) | ✓ (Mews only) |
| AI books rooms and processes payment | ✓ | No | No |
| Self check-in with ID validation in chat | ✓ | Digital registration card | Via kiosk or guest portal |
| Dynamic, context-aware upselling | ✓ | Static product links | At booking, not in-stay |
| Never says "I don't know" (learns from staff) | ✓ | Falls back to no match | Falls back to staff |
| Launch pricing for new customers | Free | Paid add-on | Paid module on Enterprise plan |
Comparison based on publicly available product information from cloudbeds.com, mews.com and independent third-party reviews as of May 2026.
The ROI Math
Projected hours reclaimed by property size.
Every hour Pulse AI handles is an hour your team gets back. Multiply by 365, then add the upsell revenue your front desk was too busy to capture.
| Hotel Size | Daily Hours Saved | Efficiency Lift | Annual Hours Reclaimed |
|---|---|---|---|
| Small25 rooms | 2.1 hrs | 30% | 772 hrs |
| Medium50 rooms | 5.0 hrs | 35% | 1,811 hrs |
| Large100 rooms | 11.6 hrs | 40% | 4,183 hrs |
| Very Large150 rooms | 21.5 hrs | 45% | 7,755 hrs |
Projected outcomes based on internal modelling. Excludes the independent 2 to 5% ancillary revenue lift targeted within 90 days of upsell activation.
Launch Offer · No Card Required
Start Pulse AI in 24 hours.
No credit card. No enrollment fee. No commitment. Hotels going live today get Pulse AI completely free, with preferential pricing on the paid plans that follow.
Free
Live on your property in under 24 hours
Zero setup cost, no integration project
GDPR, PCI DSS, ISO and SOC 2 compliant
Cancel anytime, no questions asked
Questions, Answered
Frequently asked questions.
What is Pulse AI?
Pulse AI is an AI-powered guest communication platform built natively inside the Yanolja Cloud Solution hotel PMS. It automates the guest journey from booking inquiries and self check-in to upselling, room service and checkout, primarily through WhatsApp.
How much does Pulse AI cost?
Pulse AI is completely free for all hotels. No enrollment fee, no commitment, no credit card. it moves to consciously-priced subscription tiers, with preferential pricing for early adopters.
Does Pulse AI work with my existing PMS?
Pulse AI is built natively inside Yanolja Cloud Solution. Hotels on the YCS platform can activate Pulse AI with a single switch. For hotels on other PMS systems, contact our sales team for integration options.
How is Pulse AI different from Cloudbeds Whistle and other chatbots?
Most hotel chatbots, including Cloudbeds Whistle, use static templates and intent matching. Pulse AI uses generative AI that understands intent in context. It is WhatsApp-native, transacts directly with the PMS for bookings, check-ins, payments and upsells, and never tells a guest "I don't know".
What results can hotels expect?
Projected outcomes are a 30 to 45 percent reduction in guest communication hours, a 2 to 5 percent lift in ancillary revenue within 90 days, and substantial reduction in front desk queues. A typical 25-room hotel reclaims approximately 770 staff hours annually.
Is Pulse AI safe and compliant?
Yes. Pulse AI inherits the full security stack of Yanolja Cloud Solution, including GDPR, PCI DSS, ISO and SOC 2. WhatsApp conversations use end-to-end encryption.
Which languages does Pulse AI support?
English is supported at launch. Hindi, Thai, Arabic and Spanish are on the immediate roadmap, with voice mode and additional channels (Instagram, SMS, Facebook Messenger, LINE) following soon after.
How long does activation take?
Most properties on Yanolja Cloud Solution are live with Pulse AI in under 24 hours. Activation is a single configuration switch combined with a brief onboarding session covering FAQ setup and staff inbox training.