How Glenferrie Lodge modernized a heritage guesthouse

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YCS solutions have improved our efficiency, reduced paperwork, and securely streamlined guest data, allowing us to focus more on guest services. We’re very satisfied with the support.

Asher Jannu

COO, Glenferrie Lodge

Customer Profile

Glenferrie Lodge is a 19th-century heritage guesthouse located in the quiet, lush green vicinity of North Sydney’s elegant Kirribilli neighbourhood. The modest rooms of this hotel come with free Wi-Fi, flat-screen televisions, mini-fridges, as well as tea and coffee-making facilities. All rooms have attached bathrooms, and some rooms even feature private balconies. A complimentary hot breakfast buffet is served to guests each morning.

The Challenge

The major challenge Glenferrie Lodge management faced before adopting YCS’s cloud-based solutions was OTA distribution and inventory synchronization. Furthermore, Glenferrie Lodge wanted accurate reports on room occupancy, payment type, and net income after all expenditures. Another significant challenge was handling different booking extranets manually without automated interfaces.

The Solution

Yanolja Cloud’s hospitality management solutions subsidiary offered advanced and cost-effective software powered by Amazon Web Services (AWS) to Glenferrie Lodge to efficiently manage complex property operations. YCS Absolute (online property management system) provided an interface with third-party software and hardware solutions such as financial accounting systems, key cards, payment gateways, and call accounting systems. Additionally, YCS Centrix (online channel management system) made it easy for Glenferrie Lodge to manage its inventory distribution on online travel agencies while eliminating overbooking and rate-parity issues. Lastly, YCS Reservation (online booking engine) helped Glenferrie Lodge generate direct online bookings and minimize commission payments to online distribution channels.

The Result

Because YCS’s solutions are quite user-friendly and easy to operate, Glenferrie Lodge’s employees were able to get acquainted with the functions in a short period of time, increasing the hotel’s efficiency right from the start. Furthermore, after implementing YCS’s solutions, Glenferrie Lodge saw an increase in staff productivity, which allowed the hotel to deliver better guest services. In addition to the ease of use and increased productivity, YCS’s solutions helped Glenferrie Lodge maximize revenue and minimize costs by providing accurate reports, optimizing and synchronizing inventory distribution, and creating a direct booking platform. Last but not least, Glenferrie Lodge has expressed satisfaction with the quality of YCS’s 24x7 customer support.

But they will feel your work. In the front desk team that starts the morning without a problem to fix. In the owner who checks one dashboard instead of five. In the guest who checks out without a queue.

If you want to be part of that, we would like to meet you.

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