How Le Petit Bijou simplified booking to three easy steps

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The after sales service that eZee offers to its clients is remarkable, particularly Laxmi and Falguni from the technical support team have never let us down! Thank you YCS!

Christoff Delport

Owner, Le Petit Bijou Boutique Apartments

Profile

Le Petit Bijou Boutique Apartments is centrally located in Franschhoek in the Western Cape of South Africa. The location is close to all major attractions, including the splendid Franschhoek Monument. Le Petit Bijou features an outdoor pool, and guests can enjoy breathtaking views of the mountains right from the property. Free Wi-Fi is available across the property, along with free parking facilities on site.

All units in the property are air-conditioned and have a flat-screen television. Some units even include a full-fledged dining area with a terrace. The kitchen has a microwave oven, toaster, refrigerator, tea/coffee-making machine, and kettle. Private en-suite bathrooms feature a bathtub in all the units.

The famous Franschhoek tram stops at Le Petit Bijou’s doorstep, enabling guests to go on wine-and-dine tours to surrounding top wine estates without having to drive.

The Challenge

Le Petit Bijou was looking for something that could help create a streamlined booking process, along with cutting-edge technology that was easy to understand. The PMS they used earlier wasn’t flexible enough in terms of operation.

There was also a communication lapse between reception, housekeeping, and management regarding live room status.

The Solution

Le Petit Bijou was clear about one thing – they wanted the best hospitality PMS for their property, as they didn’t want to compromise on the quality of operations and guest service.

eZee ultimately won their confidence because, in terms of the latest technology and user-friendliness, it checked all the boxes.

The Result

eZee PMS (Absolute, Centrix & Reservation) empowered Le Petit Bijou management with the ability to operate remotely from any area of the hotel. There was a substantial reduction in paperwork, and a new communication line developed across all the operational departments.

Not only from an internal point of view, but guest feedback was also very encouraging. Guests said that the booking process was much easier than before – just three hassle-free steps, and done!

This has resulted in an increase in direct online bookings too.

But they will feel your work. In the front desk team that starts the morning without a problem to fix. In the owner who checks one dashboard instead of five. In the guest who checks out without a queue.

If you want to be part of that, we would like to meet you.

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